Rogine Majaducon
@roginemajaducon
I’m a quality-focused logistics professional delivering customer service excellence and process accuracy across global operations.
PhilippinesWhat I'm looking for
I thrive in fast-moving operations where accuracy and accountability matter. As a Quality Analyst and Subject Matter Expert at Open Access BPO Inc., I support reliable performance by applying a quality mindset to day-to-day customer and process work.
My background spans logistics and coordination roles with DHL Global Forwarding Inc., DSV International Shared Services Inc., and Jollibee Worldwide Logistics, strengthening my understanding of workflows from both customer-facing and operational angles. I’m also Certified Cargo Operator (CargoWise One) and bring communication and intrapersonal strengths to help teams stay aligned and customers confident.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Open Access BPO Inc.
Jul 2023 - Present (2 years 11 months)
Provided quality analysis support for Open Access BPO Inc. in the Quality Analyst role.
Subject Matter Expert
Open Access BPO Inc.
Feb 2023 - Jul 2023 (5 months)
Served as a Subject Matter Expert at Open Access BPO Inc., supporting expertise within the team.
Customer Service Associate
Open Access BPO Inc.
Apr 2022 - Feb 2023 (10 months)
Worked as a Customer Service Associate handling customer support for Open Access BPO Inc.
Customs Agent (Business Support)
DSV International Shared Services Inc.
Dec 2021 - Mar 2022 (3 months)
Supported customs-related business operations as a Customs Agent at DSV International Shared Services Inc.
Control Tower Assistant (4PL)
DSV International Shared Services Inc.
May 2021 - Dec 2021 (7 months)
Assisted 4PL control tower operations at DSV International Shared Services Inc.
Process Associate
DHL Global Forwarding Inc.
Aug 2019 - May 2021 (1 year 9 months)
Provided process support as a Process Associate for DHL Global Forwarding Inc.
Office Staff
Jollibee Worldwide Logistics
Jan 2019 - Present (7 years 5 months)
Provided general office support at Jollibee Worldwide Logistics in 2019.
Education
Degrees, certifications, and relevant coursework
Philippine State College of Aeronautics
Bachelor of Arts, Aviation Logistics
2015 - 2019
Earned a Bachelor of Arts degree with a major in Aviation Logistics from 2015 to 2019.
Parañaque National High School-Main
2011 - 2015
Completed secondary education at Parañaque National High School-Main from 2011 to 2015.
Fourth Estate Elementary School
2005 - 2011
Completed primary education at Fourth Estate Elementary School from 2005 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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