Looking for a job

Jeff User

@jeffuser2

I’m an entry-level customs and logistics professional who turns accurate data and clear documentation into faster operations.

Philippines

Message

What I'm looking for

I’m looking for a hands-on role where I can support customs/logistics operations with clean documentation, reliable CRM data, and compliance-minded execution—while learning from a team that values speed, accuracy, and measurable reporting.

I thrive in environments where compliance, speed, and accurate information directly protect revenue. As a Bureau of Customs intern, I optimized daily ticket routing by categorizing and transferring 1,500+ tickets through the CCC Portal, helping technical units receive requests faster and maintaining zero procedural delays. I also streamlined daily inquiries for 10+ walk-in stakeholders and supported shipment integrity by working with BOC Examiners to document findings in official reports.

I’m equally strong with operational systems and reporting. I improved administrative efficiency by 17% through systematic sorting and verification of import documents, request letters, and endorsements, and I verified and encoded 800+ client service tickets daily using HubSpot CRM with precise routing to internal divisions. I generated performance metrics for the Monthly Service Activity Report (MSAR) by consolidating data across sections.

Experience

Work history, roles, and key accomplishments

SK Youth Council Secretary

Sangguniang Kabataan (SK) Youth Council

Jan 2023 - Oct 2025 (2 years 9 months)

Authored 14 official resolutions directing transparent, audit-ready procurement and budgeting of community youth projects aligned with the Comprehensive Barangay Youth Development Plan.

Resolution Drafting Youth Program Budgeting Procurement Audit Readiness

BOC NAIA Admin & CRM Intern

Bureau of Customs

Apr 2025 - May 2025 (1 month)

Improved administrative efficiency by 17% by systematically sorting and verifying import documents, request letters, and endorsement papers for frontline operations. Verified and encoded 800+ client service tickets daily in HubSpot CRM and compiled Monthly Service Activity Report (MSAR) metrics from multiple sections.

Import Document Sorting HubSpot Ticket Data Encoding

PSCAS Vice President Promotions

Philippine Society of Customs Administration Students (PSCAS

Aug 2024 - May 2025 (9 months)

Directed the national digital marketing strategy and cross-platform promotions that increased student engagement and delegation by 28% through targeted, data-driven advocacy campaigns.

Digital Marketing Strategy Promotions Management Data Driven Marketing Audience Engagement Advocacy

BOC CCC Ticketing Intern

Bureau of Customs

Jun 2025 - Present (1 year)

Optimized BOC ticketing by categorizing and transferring 1,500+ daily tickets through the CCC Portal, enabling rapid routing to technical units and preventing procedural delays. Streamlined daily walk-in inquiries for 10+ stakeholders and supported shipment physical examinations by documenting comparative findings for compliance reporting.

CCC Portal Shipment Examination Documentation Operational Routing

Education

Degrees, certifications, and relevant coursework

Southwestern Institute of Business and Technology, Inc.

Bachelor of Science in Customs Administration, Customs Administration

Grade: GWA 1.19 (12 units)

Bachelor of Science in Customs Administration, awarded Academic Excellence Special Award. Completed coursework including supply chain and WTO Harmonized System topics, with a GWA of 1.19 in 12 units.