Open to opportunities

Rogelio Manning

@rogeliomanning

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Customer service and virtual assistant specializing in real estate, thriving in fast-paced teams.

Panama

Message

What I'm looking for

I’m looking for a challenging role in a dynamic organization that values integrity, teamwork, and client satisfaction. I want an environment where I can combine customer service and virtual assistance—especially in real estate—to contribute quickly and consistently.

I’m a customer service and virtual assistant professional with a decade of experience supporting clients in fast-paced environments. I’m driven by integrity, teamwork, and a commitment to client satisfaction, and I use my real estate passion to add real value to the teams I support.

Most recently, I’ve worked as a Real Estate Virtual Assistant (Rian Real Estate, 10/2019–12/2022) and continued delivering virtual support across real estate and customer-facing operations. I’ve also delivered hands-on support across call center and service roles—including customer service representative positions, account management, B2B sales/data entry, Shopify customer service, and website-related virtual assistance—so I can communicate clearly, handle details accurately, and keep work moving even under pressure.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Alorica Panama

Jan 2023 - Present (3 years 4 months)

Provided customer service in a call center environment, responding to inquiries and assisting customers with their needs. Managed day-to-day support tasks while serving as a primary contact for callers.

Customer Service Call Center Support Phone Support Client Communication Data Entry Multitasking

Real Estate Virtual Assistant

Rian Real Estate

Oct 2019 - Dec 2022 (3 years 2 months)

Supported real estate clients as a virtual assistant by handling administrative and customer support tasks. Assisted with day-to-day coordination to help inquiries and requests move forward.

Virtual Assistance Real Estate Support Administrative Support Client Communication Email Support Data Entry Customer Service

Real Estate Virtual Assistant

JHB Real Estate

Oct 2018 - Sep 2019 (11 months)

Worked as a real estate virtual assistant, providing client support and administrative assistance. Helped manage ongoing requests and communications for real estate operations.

Virtual Assistance Real Estate Support Administrative Support Client Communication Customer Service Email Support Data Entry

Website Developer Virtual Assistant

First Choice Live

May 2019 - Aug 2019 (3 months)

Provided virtual assistance including website development support along with B2B sales and data entry tasks. Contributed to operational support activities to help manage sales and administrative workflows.

Website Development Virtual Assistance B2B Sales Support Data Entry Customer Support Administrative Assistance Coordination

Customer Service Virtual Assistant

Shopify

May 2019 - Aug 2019 (3 months)

Provided customer service as a virtual assistant for Shopify-related support needs. Assisted customers by addressing inquiries and coordinating responses.

Customer Service Virtual Assistance Email Support inquiry handling Service Coordination Data Entry Multitasking

Customer Service Representative

HTK

Feb 2018 - May 2019 (1 year 3 months)

Handled customer service inquiries and provided support as a customer service representative. Supported customer requests and ensured accurate information processing.

Customer Service Call Center Support Phone Support Client Communication Data Entry Multitasking

Boarding Officer

Inchcape Shipping Services

Feb 2013 - Mar 2015 (2 years 1 month)

Served as a boarding officer, coordinating boarding-related processes and assisting with travel-day operations. Performed customer-facing support tasks to help ensure smooth operations.

Boarding Coordination Customer Service Process Coordination Communication Operational Support

Account Manager

Interface Technology Panama

Apr 2009 - Apr 2010 (1 year)

Managed customer accounts and provided support within a call center environment. Coordinated with stakeholders to help maintain account-related communications and operations.

Account Management Call Center Support Client Communication Relationship Support Administrative Coordination Data Entry Multitasking

English Instructor

English My Way

Nov 2008 - Dec 2009 (1 year 1 month)

Taught English at an English learning center, delivering instruction to students. Supported learners through structured lessons and classroom communication.

English Teaching Classroom Instruction Student Support Communication Skills Curriculum Adherence

Real Estate Broker

Millennium Asset Management

Jun 2008 - Nov 2008 (5 months)

Worked as a real estate broker supporting property-related inquiries and client transactions. Helped manage brokerage responsibilities within a real estate environment.

Real Estate Brokerage Client Communication Sales Support Transaction Support Administrative Coordination Customer Service

Customer Service Rep.

Star Contact

Feb 2004 - May 2005 (1 year 3 months)

Provided customer service as a call center representative, responding to customer inquiries and support needs. Assisted with resolving service questions through effective communication.

Customer Service Call Center Support Phone Support Client Communication inquiry handling Data Entry Multitasking

Customer Service Rep.

LG Electronics

Worked as a customer service representative, handling customer inquiries and support requests. Assisted customers through day-to-day service needs and communication.

Customer Service Customer Communications Phone Support Data Entry Multitasking