Open to opportunities

Rofiat Muhammed

@rofiatmuhammed

Message

I resolve customer issues across phone, email, social media, and live chat.

Nigeria

Message

What I'm looking for

I'm looking for a customer-focused role where I can resolve customer concerns, build strong relationships, use CRM tools, and contribute to customer satisfaction, retention, and business growth.

I've supported local and international customers at GUESSRYT through phone, email, social media, and live chat, maintaining a 97% customer satisfaction rating. I resolved order and shipping concerns, provided import and export updates, and helped reduce response and resolution time by 40%.

At LanguageKlick, I managed student registrations, schedules, appointments, records, virtual classes, webinars, and digital communications for a French language training institution. I handled inquiries and administrative concerns while helping improve student engagement, enrollment, satisfaction, and retention.

Previously at WatchHub, I resolved customer complaints, managed orders and account inquiries, documented CRM interactions, and collaborated with cross-functional teams to deliver timely, empathetic support.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Guessryt

Feb 2026 - Aug 2026 (6 months)

Delivered exceptional customer support to local and international customers via phone, email, social media, and live chat, maintaining a 97% customer satisfaction rating. Resolved inquiries and complaints promptly, reducing response and resolution times by 40%.