Rodrigo MotteRM
Open to opportunities

Rodrigo Motte

@rodrigomotte

Dynamic Customer Success Specialist with a passion for client satisfaction.

Mexico
Message

What I'm looking for

I am looking for a role that values client relationships and offers opportunities for growth.

I am a Customer Success Specialist with over five years of experience in technical support and customer service. My dedication to driving client satisfaction and operational efficiency has been a cornerstone of my career. I am proficient in KYC review, document processing, and data maintenance, ensuring compliance with regulatory standards. My strong communication skills enable me to foster relationships with partners and clients alike, which I believe is essential in enhancing customer retention and supporting business growth.

Throughout my career, I have worked in various roles, including Technical Support at Western Union, where I provided technical assistance and managed installations, ensuring optimal system performance. My ability to analyze system performance and collaborate with cross-functional teams has contributed to improved operational efficiency. As a Customer Success Specialist at B9, I maintained high customer satisfaction by delivering tailored support and nurturing client relationships, which drove business growth and strengthened customer retention.

Experience

Work history, roles, and key accomplishments

WU

Technical Support T2

Western Union

Feb 2021 - Present (4 years 5 months)

Delivered outstanding technical support to clients, achieving quick resolutions to their issues. Applied strong troubleshooting skills to effectively analyze and address customer inquiries.

Education

Degrees, certifications, and relevant coursework

BU

BUAP

Automotive Systems Engineering, Automotive Systems Engineering

Learned how to design and improve different parts of a car system. Used knowledge from mechanics, electronics, and software to work on vehicles. Focused on making cars safer, more efficient, and reliable.

Tech stack

Software and tools used professionally

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