Rodrigo Motte
@rodrigomotte
Dynamic Customer Success Specialist with a passion for client satisfaction.
What I'm looking for
I am a Customer Success Specialist with over five years of experience in technical support and customer service. My dedication to driving client satisfaction and operational efficiency has been a cornerstone of my career. I am proficient in KYC review, document processing, and data maintenance, ensuring compliance with regulatory standards. My strong communication skills enable me to foster relationships with partners and clients alike, which I believe is essential in enhancing customer retention and supporting business growth.
Throughout my career, I have worked in various roles, including Technical Support at Western Union, where I provided technical assistance and managed installations, ensuring optimal system performance. My ability to analyze system performance and collaborate with cross-functional teams has contributed to improved operational efficiency. As a Customer Success Specialist at B9, I maintained high customer satisfaction by delivering tailored support and nurturing client relationships, which drove business growth and strengthened customer retention.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
B9
May 2022 - Present (3 years 2 months)
Maintained high customer satisfaction by delivering tailored support and effective solutions. Strengthened customer retention through relationship-building and exceptional service delivery.
Technical Support T2
Western Union
Feb 2021 - Present (4 years 5 months)
Delivered outstanding technical support to clients, achieving quick resolutions to their issues. Applied strong troubleshooting skills to effectively analyze and address customer inquiries.
Technical Support
Western Union
Aug 2019 - Present (5 years 11 months)
Provided technical support to clients, improving satisfaction by resolving issues promptly and effectively. Managed installations and troubleshooting processes, ensuring compliance with guidelines for optimal system performance.
Education
Degrees, certifications, and relevant coursework
BUAP
Automotive Systems Engineering, Automotive Systems Engineering
Learned how to design and improve different parts of a car system. Used knowledge from mechanics, electronics, and software to work on vehicles. Focused on making cars safer, more efficient, and reliable.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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