Rodrigo Girão

Managed high-volume email customer support (~100 emails/day), organized correspondence and contracts (processing ~150 returns), and updated payment methods to maintain operational accuracy.

Delivered multichannel customer support, managed returns and logistics partnerships, and processed refunds and invoices via Pagar.me, Pay.me and PayPal to ensure accurate transactions.

Planned social media strategies, led RD Station email automation campaigns with monthly performance reporting, and coordinated designers and copywriters to produce engaging audiovisual content.

Handled end-to-end reservation management across Talk Guest, Airbnb and Booking.com, coordinated operations and finances, and ensured legal compliance for guest documentation and reporting.

Provided freelance social media planning and email marketing, developed remarketing strategies, and managed a team of designers and copywriters to deliver campaign assets.

Managed daily cash operations, issued receipts and invoices, organized store layout, executed window displays, and maintained product replenishment to optimize sales presentation.

Pursuing a Bachelor of Software Engineering at Descomplica Faculdade Digital.

Completed an MBA in Product Management, focusing on product strategy and management practices.

Completed a specialization in Communication and Fashion Production with coursework in communication and fashion project execution.

Completed a Bachelor of Social Communication majoring in Journalism, focusing on journalism and media communication.