RGRodrigo Girão
@rodrigogiro
Digital marketing and customer service professional driving growth through strategy, automation, and client success.
PortugalWhat I'm looking for
I am a versatile digital marketing and customer service professional with experience in strategic planning, inbound marketing, campaign automation, SEO, and social media management. I have worked across agency, freelance, and in-house roles, leading small teams, coordinating designers and copywriters, and delivering measurable marketing performance.
My background includes hands-on customer support, returns and payments processing, reservation and operational management, and the use of tools like RD Station, MailChimp, Freshdesk, Aircall, WordPress, and analytics-driven SEO. I am motivated to apply my analytical and creative vision to contribute to a brand's growth and to improve customer experience and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Repsol - CGI
May 2024 - Dec 2024 (7 months)
Managed high-volume email customer support (~100 emails/day), organized correspondence and contracts (processing ~150 returns), and updated payment methods to maintain operational accuracy.
Customer Service Specialist
Emma Mattresses - Ventask
May 2022 - May 2024 (2 years)
Delivered multichannel customer support, managed returns and logistics partnerships, and processed refunds and invoices via Pagar.me, Pay.me and PayPal to ensure accurate transactions.
Inbound Marketing Analyst
HC - Agency
May 2021 - Aug 2022 (1 year 3 months)
Planned social media strategies, led RD Station email automation campaigns with monthly performance reporting, and coordinated designers and copywriters to produce engaging audiovisual content.
Administrative Assistant
Sonhos e Facetas
Dec 2021 - Apr 2022 (4 months)
Handled end-to-end reservation management across Talk Guest, Airbnb and Booking.com, coordinated operations and finances, and ensured legal compliance for guest documentation and reporting.
Freelance Social Media Planner
CL Marketing
Mar 2020 - Jun 2021 (1 year 3 months)
Provided freelance social media planning and email marketing, developed remarketing strategies, and managed a team of designers and copywriters to deliver campaign assets.
Cashier / Visual Merchandiser
Polo Wear
Nov 2020 - Dec 2020 (1 month)
Managed daily cash operations, issued receipts and invoices, organized store layout, executed window displays, and maintained product replenishment to optimize sales presentation.
Education
Degrees, certifications, and relevant coursework
DDDescomplica Faculdade Digital
Bachelor of Software Engineering, Software Engineering
Pursuing a Bachelor of Software Engineering at Descomplica Faculdade Digital.
DDDescomplica Faculdade Digital
Master of Business Administration, Product Management
Completed an MBA in Product Management, focusing on product strategy and management practices.
CUCentro Universitário FMU - Faculdades Metropolitanas Unidas
Specialization, Communication and Fashion Production
Completed a specialization in Communication and Fashion Production with coursework in communication and fashion project execution.
União das Faculdades dos Grandes Lagos
Bachelor of Social Communication, Social Communication (Journalism)
Completed a Bachelor of Social Communication majoring in Journalism, focusing on journalism and media communication.
Availability
Location
PortugalAuthorized to work in
Social media
Job categories
Skills
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