Rodrigo Girão

Incident Management: Administered installation orders and technical support for telecommunications services through DIGI systems.
Post-Sales Support: Validated billing data, configured network and TV services, and resolved complex billing disputes.
Support Interface: Acted as a direct mediator between end customers and field technical teams to streamline deadlines and validate service orders.

Strategically triaged and distributed 100+ daily operational processes, ensuring seamless flow between technical, financial, and legal departments.
Analyzed and audited sensitive documentation for Social Benefits Compliance, operating under strict GDPR data protection regulations.
Managed contract requests, ownership transfers, and energy/gas meter readings through the E-Redes platform.

Partner & Ops Specialist: Prospecção e gestão de parcerias e doações. Financial Ops: Reconciliação multicanal e fluxos de reembolso em diversos gateways e marketplaces (Amazon, PayPal). Tech & QA: Identificação de falhas e Bug Reporting via Jira, gestão de backend Magento e colaboração com engenharia para otimização de UX e User Journey.

Agile Coordination: Led multidisciplinary teams (Design, Copy, AV) using Trello/Kanban for sprint planning and QC. Inbound Strategy: Technical setup of conversion funnels, email automation, and lead nurturing via RD Station. Project Management: Primary stakeholder interface for strategic alignment, technical scripts, and GA/UTM monitoring.

Managed OTA listings and pricing via Talkguest, handled accounts payable/receivable and logistics for maintenance, and administered guest data reporting to local authorities for legal compliance.

Enrolled in the Bachelor of Software Engineering program and currently in the 2nd year of study.

Completed an MBA in Product Management with a focus on product lifecycle, backlog prioritization, and UX analysis.

Earned a Bachelor of Arts in Social Communication with a concentration in Journalism.