Open to opportunities

Rodrigo Girão

@rodrigogiro

Message

Operations and payments specialist bridging customer success and engineering to streamline billing workflows.

Portugal

Message

What I'm looking for

I seek a role where I can optimize payment and refund operations, collaborate with engineering to automate workflows, and drive measurable improvements in SLA and customer outcomes.

I am an operations specialist with a technical mindset pursuing a B.S. in Software Engineering and an MBA in Product Management, experienced in managing complex payment ecosystems like Stripe, PayPal and Magento. I have a proven track record resolving high-stakes billing disputes, coordinating cross-functional teams, and automating workflows to reduce operational friction and improve SLA performance.

I excel at acting as a bridge between Customer Success and Engineering, reporting system bugs via Jira and collaborating with engineers to improve order and refund processes. My background includes reverse logistics, multi-channel refund operations, GDPR-compliant handling of sensitive data, and maintaining data accuracy across billing and installation workflows.

Experience

Work history, roles, and key accomplishments

Sales & Operational Support Assistant

Digi Portugal

Dec 2024 - Nov 2025 (11 months)

Resolved high-volume billing disputes and service configuration issues, improving resolution speed by acting as liaison between customers and field technicians and maintaining accurate installation and billing data.

Billing Disputes Troubleshooting

Back-office & Workflow Operations Analyst

CGI / Repsol

May 2024 - Dec 2024 (7 months)

Managed 100+ daily operational cases with accurate documentation and compliance, coordinating workflows between technical, financial, and legal teams while maintaining GDPR standards.

Case Management Documentation Review & Compliance GDPR

Refund Operations Coordinator

Ventask / Emma Sleep

May 2022 - May 2024 (2 years)

Managed multi-channel refund operations across PayPal, Mercado Pago, and Amazon, handled complex payment disputes and returns to meet SLAs, and reported bugs via Jira to improve refund workflows.

Refund Workflows Payment Disputes PayPal Mercado Pago Magento Jira SLA Management

Operations & Client Coordinator

HC Agência

May 2021 - Aug 2022 (1 year 3 months)

Coordinated cross-functional teams and managed Trello/Kanban workflows to deliver client projects on deadline, acted as client liaison and configured CRM automations and email workflows.

Project Coordination Trello Kanban Workflows