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Alena Nikifarava

@alenanikifarava

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Payment manager with expertise in e-commerce and fraud prevention.

Portugal

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What I'm looking for

I seek a dynamic role in a forward-thinking company that values innovation and offers opportunities for professional growth.

I am a dedicated Payment Manager with extensive experience in e-commerce solutions and fraud prevention. Currently, I manage payment service provider (PSP) solutions at Tonybet, where I ensure seamless payment processing across multiple markets, including Europe and Latin America. My role involves negotiating commercial terms, collaborating with various teams, and launching new markets, such as Australia and Portugal.

Previously, I held positions as an Anti-fraud Manager and Team Lead at Softswiss, where I developed predictive models using machine learning to identify suspicious patterns and mitigate fraud risks. My background in customer support and operations management has equipped me with strong analytical and communication skills, enabling me to maintain positive relationships with stakeholders and enhance user experiences.

Experience

Work history, roles, and key accomplishments

Current

Payment Manager

Current

Tonybet

Nov 2021 - Present (3 years 7 months)

Maintained PSP solutions for the company across E-commerce Europe and Latam, ensuring timely and compatible payment processing. Collaborated with various teams including support, legal, finance, and marketing, and participated in launching new markets.

PSP Back Office Integration Negotiation UX Orientation

Payment Manager, Anti-fraud Manager

ITLabs22

Jul 2019 - Nov 2021 (2 years 4 months)

Checked stuck and fraud transactions, communicated daily with payment providers, and performed daily analysis on payment reports. Monitored and reported on production payment methods, optimizing configurations and testing PSPs.

Wirecard Jira Fraud Analysis Communication

Anti-fraud Manager, Anti-fraud Team Lead

Softswiss

Apr 2017 - Jun 2019 (2 years 2 months)

Handled suspicious customer activity cases, wrote AML/KYC documentation, and managed customer support teams in payment handling. Utilized machine learning algorithms for fraud detection and supervised a team of four employees.

Fraud Detection KYC CRM Fraud Jira Service Desk

Operations Manager

Softswiss

Nov 2016 - Apr 2017 (5 months)

Managed day-to-day operations and coordinated retention strategies for four projects, handling customer complaints and VIP customer communications. Managed promotional campaigns and represented brands on casino forums.

Retention Customer.io Operations Management Campaigns Brand Representation

Support Service Agent

Softswiss

Aug 2016 - Nov 2016 (3 months)

Handled customer requests, performed KYC and AML checks, and processed withdrawal requests via various payment methods. Verified documents to identify forged ones and complied with CDD and EDD obligations.

KYC AML

English Teacher

Secondary schools, Gymnasiums

Sep 2013 - Jun 2016 (2 years 9 months)

Taught English to students, focusing on individual learning approaches and classroom management. Developed strong organizational and conflict resolution skills.

Teaching organizational Conflict Resolution Leadership

Education

Degrees, certifications, and relevant coursework

Mogilev State University

Instructor of modern foreign languages, Foreign Languages

Obtained qualification as an instructor of modern foreign languages, specializing in English and German. The curriculum covered pedagogical methods and advanced language proficiency.

Minsk State Linguistic University

MA programme in interpreting and translation studies, Interpreting and Translation Studies

Completed a postgraduate MA program focusing on interpreting and translation studies. This program enhanced my linguistic and cross-cultural communication skills.