Rodmer Baluyut

Drives activities of the Account Management Framework for Key accounts across different sectors within Bank & Capital Markets and Wealth & Asset Management. Coordinates with Global teams and provides support and guidance to Account Leaders, Partners, and Global Account Teams to achieve Account goals, revenue, sales, and margin.

Responsible for the over-all performance, productivity, and profitability of the program (Manila and Cebu), directly managing Operations, Workforce Management, and Performance Development. Cultivated existing relationships with global vendor partners and implemented business strategies to maximize program components.

Responsible for over-all site production focusing on Real-Time Management for business and Intraday performance covering Workforce Optimization, Service Strategy, and Implementation (Manila and Cebu). Directly involved with all client interactions involving program requirements such as billing, ramp plans, incentives, and workforce.

Served as the primary point of contact for all escalations and concerns. Reviewed all internal reports and correspondence to ensure data accuracy and was accountable for program implementation, training, and ramp plans.

Led a team in a customer contact center environment, overseeing daily operations and team performance.

Handled customer escalations and resolved issues in a contact center setting.

Pursued a Bachelor of Science in Business Administration at the University of the Philippines Diliman.

Completed secondary education at Angelicum School in Quezon City.

Completed primary education at Lourdes School in Quezon City.