joseph cabalonga
@josephcabalonga
Account Manager who managed Google Ads clients at Concentrix and drove performance through campaign strategy and metric analysis.
PhilippinesWhat I'm looking for
At Concentrix, I worked as a Senior Account Manager for Google Ads, serving as a strategic partner and point of contact for clients running digital advertising campaigns.
My experience also includes account management and customer-facing roles at Acquire BPO, GC Services, 24-7 In touch, Visaya Knowledge Process Outsourcing, IBEX Global Solutions, Convergys Philippines, and E-Global International Communication, Inc. I’ve worked with client accounts including AT&T, Verizon, Newell, DJI, Western Union International, Time Warner Cable, and Smart Shoppers.
Experience
Work history, roles, and key accomplishments
Served as the primary strategic partner and point of contact for clients running digital advertising campaigns on Google Ads.
Escalation Specialist
Acquire BPO
Aug 2022 - Apr 2024 (1 year 8 months)
Handled AT&T account escalations, building customer relationships and presenting tailored solutions to drive revenue and growth.
Account Specialist
GC Services
Jul 2020 - Mar 2021 (8 months)
Managed Verizon account transactions, audited charges, and resolved complex billing inquiries for consumer and enterprise customers.
Customer Care Representative
24-7 In Touch
Jan 2019 - Jun 2020 (1 year 5 months)
Served as the primary bridge between the company and clients, resolving issues and delivering great experiences to drive satisfaction and loyalty.
Technical Support
Visaya Knowledge Process Outsourcing
Mar 2018 - Jan 2019 (10 months)
Provided technical support for DJI customers, assisting with complex hardware, firmware, software, and flight operations issues.
Customer Service Representative
IBEX Global Solutions
May 2015 - Jan 2016 (8 months)
Bridged the gap between Western Union and its network of distribution agents, corporate partners, bank partners, and commercial clients.
Customer Service Representative
Convergys Philippines
Jan 2014 - Apr 2015 (1 year 3 months)
Handled inbound customer inquiries for Spectrum (formerly Time Warner Cable) regarding cable TV, internet, phone services, billing, and basic technical support.
Customer Sales Representative
E-Global International Communication, Inc.
Sep 2011 - May 2013 (1 year 8 months)
Built customer relationships, presented tailored solutions, and closed deals to drive company revenue and growth.
Education
Degrees, certifications, and relevant coursework
Bacood Elementary School
Primary, Primary Education
Completed primary education at Bacood Elementary School in Sta. Mesa, Manila.
Arellano University (Legarda Branch)
Secondary, Secondary Education
Completed secondary education at Arellano University (Legarda Branch) in Sampaloc, Manila.
Far Eastern University - East Asia College
Tertiary, Tertiary Education
Attended tertiary education at Far Eastern University - East Asia College.
Central Colleges of the Philippines
Tertiary, Tertiary Education
Attended tertiary education at Central Colleges of the Philippines.
Informatics International College C.M. Recto Manila
Tertiary, Tertiary Education
Attended tertiary education at Informatics International College C.M. Recto Manila.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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