Rodenne Escatron
@rodenneescatron
Remote IT Support Technician at Kewam Computer Shop & Services, providing remote troubleshooting and documenting customer solutions.
PhilippinesWhat I'm looking for
At Kewam Computer Shop & Services, I diagnose and troubleshoot customer hardware and software issues, and provide technical assistance through email, messaging, and written instructions.
I provide remote support using AnyDesk and TeamViewer, including operating system configuration, software installation, and virus and malware removal.
I create How-To troubleshooting procedures and FAQs, and document customer concerns, hardware specifications, diagnostic steps, and resolutions.
I also configure routers, switches, network printers, and LAN environments for small business clients, and troubleshoot peripheral, operating system, and network issues.
Experience
Work history, roles, and key accomplishments
Senior Computer & Hardware Technician
Kewam Computer Shop & Services
Sep 2021 - Present (5 years 1 month)
Diagnose and troubleshoot hardware and software issues for customers. Provide remote technical support using AnyDesk and TeamViewer, and create written troubleshooting procedures and FAQs.
Education
Degrees, certifications, and relevant coursework
Saint Theresa College of Tandag
Bachelor of Science, Computer Management
Bachelor of Science in Computer Management degree from Saint Theresa College of Tandag, completed in 2009.
TESDA
Computer Training, Computer
Computer training from TESDA, completed in 2002.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
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