Rodah Mwiti
@rodahmwiti
I build reliable executive support systems that protect founders’ focus and keep operations moving.
KenyaWhat I'm looking for
I build practical executive-support systems that help startup founders focus on moving their businesses forward. Through independent portfolio projects, I've created Google Calendar, Gmail, Trello, and Google Drive workflows for overloaded schedules, email volume, competing priorities, follow-ups, projects, and documents.
I planned a four-day international business trip from Nairobi to London, coordinating flights, accommodation, transfers, travel requirements, client meetings, conference activities, and networking while balancing budget, time, and executive preferences.
At Pixel Play Centre, I coordinate 50–100 customer sessions daily across WhatsApp and walk-ins, resolving recurring double bookings and maintaining 99% booking accuracy. I also track expenses, payments, inventory, and maintenance while supporting customer concerns through to resolution.
My hospitality, delivery, and front-office experience taught me to stay calm when plans change, manage multiple priorities, and take ownership of the details. I want the people I support to reach the point where they can say, “I don’t have to worry about this anymore.”
Experience
Work history, roles, and key accomplishments
Resolve recurring double bookings by coordinating 50–100 customer sessions daily across WhatsApp and walk-ins, ensuring customers arrive at a ready station, thus maintaining 99% booking accuracy.
Communicate professionally with new customers, clarify needs, solve problems, and follow through until concerns are resolved, ensuring 30% repeat customers.
Organize day-to-day operations by tracking d
Built practical executive-support systems around common founder challenges, including overloaded calendars, email volume, competing priorities, complex travel, scattered documents, and follow-up gaps.
𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐂𝐚𝐥𝐞𝐧𝐝𝐚𝐫 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭
Built a Google Calendar system for overloaded schedules and priorities, incorporating focus blocks, meeting buffers, preparation time, and recurring appointments. The s
Coordinated daily service operations by managing guest requests, reservations, and communication between customers and internal teams to maintain efficient workflow.
Managed multiple priorities in a fast-paced environment, ensuring timely service delivery and smooth coordination during high-volume periods.
Maintained accurate transaction records through POS processing and end-of-day reconc
Coordinated daily delivery operations by verifying customer information, tracking requests, and supporting timely order fulfillment.
Managed customer communication by providing updates, resolving delivery issues, and ensuring accurate follow-up throughout the delivery process.
Maintained accurate transaction records through cash and mobile money processing while ensuring accountability for
Managed front-office operations by handling reservations, customer inquiries, scheduling requests, and administrative records.
Responded to daily telephone inquiries, provided accurate information, and coordinated requests with relevant teams.
Maintained organized customer records, payment information, and operational documents to support efficient information management.
Prepared routine
Education
Degrees, certifications, and relevant coursework
Karatina University
Bachelor's Degree
2017 - 2021
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Rodah?
You can contact Rodah and 90k+ other talented remote workers on Himalayas.
Message RodahGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
