Rocio Paccela

Processing of incoming requests from patients seeking treatment abroad.
Communicate and interact with patients through various channels (chat/phone/email).
Working with the CRM system: filling in patient requests to create patient profiles.

Evaluated and trained AI models by providing feedback on AI-generated English text.
Ranked AI model responses based on relevance, factual accuracy, and writing quality.
Created, revised, and fact-checked prompts and responses to enhance model performance.
Assessed grammar, style, and coherence of text generated by AI models.
Collaborated with AI engineers to improve linguistic model accuracy in mu

Provided real-time English-Spanish medical interpretation services via online platforms for remote communication between doctors and patients.
Acted as a linguistic and cultural intermediary, ensuring clear and accurate exchange of medical information while maintaining confidentiality and compliance with HIPAA regulations.
Delivered translation of medical documents and patient information from Eng

Teach intensive English classes to students from preschool to high school levels.
Develop communication skills and fluency in English through dynamic activities such as songs, rhymes, games, and experimentation in early years.
Promote reading comprehension and critical thinking using resources like the MyOn application for literature.
Organize and prepare annual projects based on problem-solving a

Delivered exceptional customer service to passengers in Economy Class, ensuring a comfortable and enjoyable flight experience.
Effectively promoted and sold Emirates products and services on board, enhancing passenger satisfaction and revenue.
Conducted comprehensive training in emergency procedures, safety protocols, and first aid, ensuring preparedness for all situations.
Collaborated with team

Provided real-time English-Spanish medical interpretation services via online platforms for remote communication between doctors and patients.
Acted as a linguistic and cultural intermediary, ensuring clear and accurate exchange of medical information while maintaining confidentiality and compliance with HIPAA regulations.
Delivered translation of medical documents and patient information from Eng

Executed product tastings, creating an interactive experience for customers.
Assisted customers by responding to inquiries about available products and providing guidance to increase purchase interest.
Developed effective and persuasive communication skills to enhance customer relationships.
Collaborated with the sales team to implement strategies that optimized product promotion.
Maintained an or

Aug 2024

May 2024

Aug 2024

Feb 2024

Mar 2024

Mar 2024

Feb 2024

Apr 2022

Nov 2022

Aug 2022

Jan 2020

Nov 2019

Nov 2019

Nov 2019

Aug 2019 · Expired Aug 2022