Emman Agbayani

I am a hardworking and honest individual with a strong background in customer service and operations analysis. My journey began in the gaming industry, where I ensured that players adhered to the rules and organized events to enhance the gaming experience. This role honed my ability to work independently in busy environments and fostered my outgoing and tactful communication skills.

Transitioning to email support roles, I provided assistance to drivers and resolved customer concerns at TaskUs and Telus International. My experience at Shopee Philippines as an Operations Analyst allowed me to review customer refund requests meticulously, ensuring that all cases were handled appropriately to maintain customer satisfaction. I take pride in my ability to analyze situations and provide effective solutions.

Most recently, I worked as a Virtual Assistant in Digital Marketing, where I utilized tools like Canva and Kajabi to create engaging content and manage social media accounts. My diverse skill set in customer service, digital marketing, and operations analysis positions me as a valuable asset to any team.