Open to opportunities

Jose Roberto Reto Toro

@robertoreto

Message

Senior L3 Technical Support Engineer specializing in cybersecurity and infrastructure resilience.

Peru

Message

What I'm looking for

I seek senior roles focused on cybersecurity and resilient infrastructure where I can lead incident response, architect secure cloud/OnPrem systems, and mentor multicultural teams while working in high-availability, SLA-driven environments.

I am a Senior L3 Technical Support Engineer with 8+ years supporting high-availability telecommunications and IT environments, focused on resolving Sev1/Sev2 production incidents and delivering clear RCA outcomes.

I have extensive hands-on expertise with Linux systems, Oracle and SQL database troubleshooting, and log/network analysis using Splunk and Wireshark, applied to carrier-grade platforms and nation-scale migrations.

As a technical leader, I have led multicultural delivery and R&D teams, implemented Agile/Scrum practices, and architected Big Data on OpenStack—always emphasizing SLA compliance and operational resilience.

I am completing an M.Sc. in Cybersecurity and Privacy to deepen my ability to harden infrastructure, improve incident response, and design secure, scalable systems for critical operations.

Experience

Work history, roles, and key accomplishments

Current

Technology Interpreter (Remote)

Current

Remote Language & Crisis Services Portfolio

May 2023 - Present (2 years 9 months)

Provided high-stakes interpretation for emergency, medical, legal and financial calls with 97-100% QA, ensuring protocol compliance (HIPAA, banking) and accurate communication under pressure.

HIPAA Quality Assurance Medical Terminology Remote Operations

Technology Director

Anata Games

Jan 2020 - Nov 2022 (2 years 10 months)

Led an R&D multidisciplinary team to develop enterprise gamification platforms, implemented Agile/Scrum to improve delivery cycles and product quality.

Technical Leadership Agile Scrum Product Development R&D Team Management Python BASH

L3 Technical Support Engineer

Huawei

Nov 2013 - Jul 2018 (4 years 8 months)

Led L3 technical support and escalations for carrier-grade platforms, conducting RCAs and deep packet analysis to resolve Sev1/Sev2 incidents and maintain SLAs for multi-million subscriber services.

L3 Support Root Cause Analysis Linux Oracle ITrace ICare Splunk Wireshark

IT Support Analyst

Casa Andina Hoteles

Aug 2012 - Aug 2013 (1 year)

Delivered fastest response times across 30+ properties, developed SOPs and a knowledge base to streamline IT operations and reduce recurring incidents.

IT Support SOP Development Ticketing Troubleshooting Knowledge Management

Education

Degrees, certifications, and relevant coursework

Universitat Oberta de Catalunya

Master of Science, Cybersecurity and Privacy

Currently completing an M.Sc. in Cybersecurity and Privacy through online studies at Universitat Oberta de Catalunya to strengthen infrastructure resilience and security expertise.

IEBS Business School / Universidad Católica San Antonio de Murcia (UCAM)

Master, Agile Project Management

2021 - 2021

Completed a Master in Agile Project Management through IEBS in collaboration with UCAM focusing on Agile and project delivery methodologies.

Universidad Católica Santo Toribio de Mogrovejo

Bachelor of Science, Informatics and Systems Engineering

Earned a Bachelor of Science in Informatics and Systems Engineering with coursework in systems engineering, databases, and networked systems, completed in 2012.