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oscar jesus borda quispe

@oscarjesusbordaquisp

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Systems Analyst at IPSOS providing N1/N2 support and improving programming processes.

Peru

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At IPSOS, I provide remote N1/N2 technical support to internal and external users, resolving software, Windows, and hardware incidents. I manage incidents from ticket creation through closure in Jira and perform QA testing during development and deployment.

Previously, I administered databases and Windows and Linux servers at EVOL, including AWS and Azure environments for client AUNA. At NTT DATA, I supported LATAM Airlines’ Oracle 11g database and handled requirements and incidents using Jira and Confluence, following ITIL and Scrum.

Experience

Work history, roles, and key accomplishments

Current

Systems Analyst

Current

Ipsos

Nov 2022 - Present (4 years)

Provided remote N1/N2 technical support to internal and external users, resolving incidents related to software, Windows, and hardware. Managed the full incident lifecycle using Jira and performed QA testing during development and deployment.

Technical Support Incident Management Jira QA Testing Windows hardware troubleshooting

Infrastructure Analyst

Evol

May 2022 - Oct 2022 (5 months)

Managed production, quality, and development databases (Oracle and SQL Server) for client AUNA. Administered on-premises and cloud-based Windows and Linux servers, and managed IAM identities in Active Directory and cloud platforms.

Oracle SQL Server AWS Azure Windows Server Linux Active Directory IAM Database Administration

Windows Junior

Métrica Andina

Apr 2021 - Jun 2021 (2 months)

Executed production deployments for client Banco de Crédito del Perú (BCP). Administered Windows Server systems and cloud platforms (Azure), ensuring availability of corporate environments and managing change freezes.

Windows Server Azure Deployment Change Management Cloud Platforms

Application Support and Operations Analyst

NTT Data

Oct 2019 - Jan 2021 (1 year 3 months)

Managed Oracle 11g database for client LATAM Airlines. Addressed requirements and incidents in compliance with SLAs using Jira and Confluence, following ITIL and Scrum methodologies.

Oracle 11g Jira Confluence ITIL Scrum Active Directory Ticketing Systems