At INDRA PERU SA, I monitored real-time call traffic, KPIs, and service performance for Amelia, a conversational AI platform supporting Telefonica’s customer service operations. I also monitored applications, databases, infrastructure, and fiber-optic operational KPIs, and escalated potential incidents.
At WATCHTOWER BIBLE AND TRACT SOCIETY, I provided Level 1 and Level 2 support and automated workstation deployment and account creation with PowerShell. I also developed a plan to decommission obsolete VoIP phones for reuse, generating over US$4,000 in cost savings.
Mexico