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Alex Novoa Baldera

@alexnovoabaldera

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Systems engineer focused on infrastructure, cloud, and IT service continuity.

Peru

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What I'm looking for

I seek roles ensuring IT service continuity and security, focusing on cloud/infrastructure operations, ISO 27001-compliant practices, team collaboration, and opportunities to lead operational improvements.

I am a Systems Engineering professional with extensive experience managing infrastructure, data centers, cloud platforms (AWS, Azure, OCI), and IAM services. I specialize in service continuity, virtualization, network and security operations, and ISO 27001 compliance.

Across roles from Systems Operator to IT Specialist and IT Services Manager, I led data center operations, Help Desk, security operations, firewall and HSM administration, and migrations such as Office 365 and virtual platforms. I have coordinated analyst teams and implemented ITIL and Scrum practices focused on business value and operational continuity.

I hold multiple certifications including CEH, ISO/IEC 27001, ITIL, Scrum Master, and Azure Fundamentals, and I prioritize security-first, compliant, and resilient IT services that support organizational goals.

Experience

Work history, roles, and key accomplishments

Current

IT Specialist

Current

MiBanco

Mar 2023 - Present (2 years 9 months)

Manage infrastructure and cloud services (AWS/OCI/Azure) and IAM including O365/Exchange, improving service reliability and compliance with ISO 27001 best practices.

AWS Azure IAM Office 365 Exchange ISO 27001 Data Center Operations Virtualization

Operations Continuity Supervisor

Unilink Corp

Oct 2021 - Jan 2023 (1 year 3 months)

Led operational continuity of corporate IT platforms (AWS/Azure) and managed IAM, O365/Exchange administration and ISO 27001 compliance to ensure uninterrupted services.

AWS Azure IAM Office 365 Exchange ISO 27001 ITIL Incident Management

IT Specialist

Sapia Corp

Sep 2020 - Jul 2021 (10 months)

Responsible for security continuity and data center operations, including Imperva and HSM administration, Windows/Linux hardening, patch management and Azure/AWS IAM.

Imperva HSMs Linux Patch Management Azure AWS IAM ISO 27001

IT Analyst

Weatherford del Peru

Jan 2019 - May 2020 (1 year 4 months)

Managed help desk, data center and security operations including identity and access management, improving service continuity and supporting IT projects like OneDrive and printer migrations.

Help Desk Data Center Identity And Access Management Security Operations Windows Linux ITIL Scrum

Telco Manager

Sonda del Peru

Aug 2018 - Dec 2018 (4 months)

Managed telco operations including Checkpoint firewalls, Windows AD, CUCM, Alcatel OXO, wireless APs and VMware ESX to maintain network and communication services.

Checkpoint Windows (AD CUCM Alcatel OXO Cisco VMware ESX Network Management VoIP

IT Consultant

FONAFE

Jun 2017 - Jul 2018 (1 year 1 month)

Provided data center management and coordinated a team of analysts for annual maintenance planning, procurement and identity/access management (Windows AD).

Data Center Management Team Coordination Windows (AD Procurement SLA Management IAM

IT Services Manager

Celer SAC

Nov 2015 - May 2017 (1 year 6 months)

Oversaw help desk and data center operations, SLA compliance and led projects including Office 365 and virtual platform migrations to improve service continuity.

Help Desk Data Center SLA Management Office 365 Virtualization Fortinet CUCM Project Management

Systems Operator

GMD

Nov 2010 - Dec 2015 (5 years 1 month)

Managed virtualized Windows, AIX and Linux servers, Active Directory, backups (HP Data Protector) and application management on WebLogic and JBoss with change management for Oracle/SQL.