roberto ortega
@robertoortega
I grow B2B and B2C revenue through CRM, consultative sales, and customer success.
BoliviaWhat I'm looking for
I'm currently improving CRM, pipeline management, lead follow-up, commercial dashboards, and automation at OPCION YO, using data and AI tools such as Claude to support commercial decisions. Previously at METRICKAL, I managed B2B and B2C customers through retention, upselling, cross-selling, NPS, churn, and strategic reporting.
Across TIGO MILLICOM, AXS Bolivia, IMCRUZ, Banco Económico, and STIMIRO/ALTIFIBERS, I've developed corporate accounts, closed consultative sales, managed high-value portfolios, and supported post-sale relationships. I've contributed to a 35% increase in corporate clients in B2B roles while maintaining commercial KPIs and monthly targets.
Experience
Work history, roles, and key accomplishments
CRM & Commercial Specialist
OPCION YO
Apr 2026 - Present (4 months)
Manages CRM optimization, pipeline tracking, and commercial performance analysis. Implements segmentation strategies and automates processes to enhance productivity and customer experience.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica Boliviana
Ingeniería Comercial, Commercial Engineering
2014 - 2019
Pursued a degree in Commercial Engineering, gaining skills in business development, sales, and financial analysis.
Tech stack
Software and tools used professionally
Availability
Location
BoliviaAuthorized to work in
Job categories
Skills
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