Roberto Griffith
@robertogriffith
I am an IT support specialist with 2+ years' experience in technical troubleshooting, surveillance, and loss prevention.
United StatesWhat I'm looking for
I am an IT support professional with over two years' experience providing on-site and remote technical assistance across Windows and macOS environments. I have a proven record troubleshooting VPN, Wi-Fi and connectivity issues, installing software and hardware, and resolving Tier 1 customer tickets efficiently.
In asset protection and security supervisory roles I monitored CCTV, developed incident response protocols, conducted security audits, and applied loss-prevention strategies to mitigate risk. I bring strong investigative skills, clear communication, attention to detail, and a proactive, team-focused approach to improve system reliability and safety.
Experience
Work history, roles, and key accomplishments
SCAsset Protection Agent
Sam's Club
Dec 2023 - May 2025 (1 year 5 months)
Monitored CCTV and identified security risks using pattern recognition and analytical tools; partnered with management to maintain safety compliance and resolve incidents.
SESupervised security teams, conducted audits, and implemented risk management strategies; developed incident response protocols for fast, efficient handling of breaches.
MFCustomer Service Representative
MOHELA Federal
Aug 2022 - Oct 2022 (2 months)
Provided Tier 1 technical support, resolving login and account-related issues through guided troubleshooting and delivering empathetic, efficient customer service.
IT Support Technician
Blue Butterfly Professional Services
Jun 2019 - Jul 2021 (2 years 1 month)
Provided remote and on-site technical support for Windows and macOS, resolving VPN, Wi-Fi, and hardware issues while documenting procedures and following up on open tickets.
Education
Degrees, certifications, and relevant coursework
SUSouthern New Hampshire University
Bachelor of Science, Software Engineering
Bachelor of Science in Software Engineering expected May 2026 at Southern New Hampshire University.
LCLewis and Clark Community College
Associate of Science, Information Technology
Associate of Science in Information Technology completed December 2025 at Lewis and Clark Community College.
BCBorough of Manhattan Community College
Associate of Science, Computer Science
Associate of Science in Computer Science from Borough of Manhattan Community College.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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