Open to opportunities

Michael G

@michaelg1

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IT support specialist delivering fast troubleshooting, reliable monitoring, and exceptional customer service.

United States

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What I'm looking for

I’m looking for a remote IT support/help desk role where I can troubleshoot quickly, monitor systems, document incidents clearly, and deliver friendly, reliable customer service in a high-trust environment.

I’m a customer-focused IT support and technical troubleshooting professional with 10+ years of experience supporting end users in fast-paced environments. I bring a strong foundation from my Information Technology studies alongside a record of reliable performance under pressure.

At Apple Store, I diagnosed and resolved hardware and software issues across iPhone, iPad, and Mac devices, guiding customers through step-by-step troubleshooting in person and remotely. I also supported Apple ID account needs—password resets, two-factor authentication, account recovery, and iCloud storage and syncing—while translating complex processes into clear, simple instructions.

Beyond retail technology support, I’ve delivered operational reliability through security operations and government facility work. I monitored and operated security controls, CCTV systems, and computer-based systems, responding to emergencies per policy and maintaining accurate documentation and reporting.

I’m now focused on remote IT support, help desk, or customer service roles where I can combine troubleshooting, systems monitoring, and incident reporting with consistent customer communication. I’m used to balancing multiple responsibilities, working independently in remote settings, and training others to help teams succeed.

Experience

Work history, roles, and key accomplishments

Current

Head Security Personnel

Current

North Springs Improvement District

Sep 2023 - Present (2 years 10 months)

Provided security and safety services for high-profile government officials by monitoring and operating security controls and computer-based systems. Maintained accurate documentation and reporting and responded to emergencies according to government and city policy.

Security Operations Emergency Response Security Systems Documentation CPR

Sales & Technical Support Specialist

Apple Store

Sep 2014 - Dec 2026 (12 years 3 months)

Provided in-store and remote technical troubleshooting for Apple devices, guiding customers through step-by-step resolution. Supported Apple ID account issues and delivered high-volume phone/chat support while managing inventory control and employee training.

Apple ID Password Resets Account Recovery Phone Support Chat Remote Technical Support Inventory Control POS systems Customer Service Slack Sales Support

Remote Property Manager

Island Ferry Property Management

Jul 2023 - Dec 2023 (5 months)

Managed rental property operations remotely, including rent pricing adjustments based on market conditions and coordinating property maintenance. Served as a primary tenant contact and handled communications and bookings, including producing promotional video content.

Remote Property Management Property Maintenance Coordination Tenant Relations Tenant Communication Social Media Management

Security Guard

Platinum Security Group

Jan 2018 - Sep 2023 (5 years 8 months)

Monitored and operated security controls, equipment, and CCTV systems while coordinating with law enforcement and documenting reports for city officials. Provided executive protection for clients and supervised facility activities across assigned areas.

CCTV Security Controls Law Enforcement Coordination Executive Protection Reporting

Security Supervisor

Brinker Security Services

Jan 2014 - Sep 2016 (2 years 8 months)

Monitored and operated security controls, equipment, and computer systems to support the safety of residents and visitors. Responded to emergency situations per company policy with CPR certification and focus on children’s safety.

Security Monitoring Security Systems Emergency Response CPR

Loss Prevention & Sales Associate

Best Buy

Nov 2010 - Jan 2014 (3 years 2 months)

Supported loss prevention and sales in a fast-paced electronics retail environment while assisting customers with product selection and service. Managed inventory and merchandising tasks, ensuring accurate reporting and efficient organization for picking and shipping.

Loss Prevention Sales Support Customer Service Inventory Management Merchandising Materials Receiving Reporting Time Management Organization

Security Officer

Elite Guard

Jan 2008 - Dec 2013 (5 years 11 months)

Monitored CCTV systems, maintained daily log books, and documented incidents including burglary, robbery, and safety violations. Patrolled multiple property types, coordinated with law enforcement, and provided court testimony when required.

CCTV Patrol Burglary and Robbery Reporting Law Enforcement Coordination