Open to opportunities

Roberto Caceres

@robertocaceres

Remote customer support specialist and medical doctor combining clinical knowledge with high-quality remote service delivery.

Honduras

Message

What I'm looking for

I seek remote customer support roles where I can apply clinical knowledge, solve complex issues, work with quality-focused teams, and grow in technical support and healthcare liaison responsibilities.

I am a remote customer support specialist and recently graduated medical doctor who blends clinical training with proven experience in phone, email, and live chat support. I have worked with wireless carriers and high-volume backoffice teams, consistently focusing on clear communication, accurate documentation, and positive customer outcomes.

My clinical background includes rotations in internal medicine, surgery, pediatrics, and gynecology, plus social medical service in police/public-health settings, which strengthened my problem-solving, decision-making, and ability to perform under pressure. I hold a diploma in Total Quality Management and graduated CUM LAUDE.

I am adaptable, a fast learner, and comfortable mastering new platforms and ticketing systems; I prioritize structured problem-solving, attention to detail, and delivering reliable remote support that leverages my healthcare knowledge when relevant.

Experience

Work history, roles, and key accomplishments

Current

Police Medical Service Doctor

Current

Public Health / Police Service

Provided six months of social medical service delivering basic care, patient assessment, and urgent support within police medical clinics, enhancing discipline and critical decision-making.

Primary Care Urgent Care Clinical Documentation Public Health Critical Thinking Communication

Backoffice Agent — Email & Chat

Alorica

Jan 2021 - Dec 2023 (2 years 11 months)

Delivered email and live chat support for Caesars Sportsbook, managing ticketing workflows, resolving app and account issues, and ensuring accurate documentation and timely responses in a high-volume environment.

Email Support Live Chat Ticketing Systems Case Management Time Management Multitasking

Customer Service Representative

Convergys

Jan 2020 - Mar 2020 (2 months)

Provided full problem resolution for Cricket Wireless customers on a 3-month contract, handling service issues, account inquiries, and technical troubleshooting with end-to-end ownership.

Technical Support Troubleshooting Phone Support CRM Communication Time Management

Customer Service Agent

Allied Global

Jan 2016 - Dec 2017 (1 year 11 months)

Handled inbound support for wireless brands (TracFone, Straight Talk, SafeLink, Net10), resolving activation, troubleshooting, and account inquiries while maintaining clear communication and positive customer experiences.

Phone Support Troubleshooting Account Management CRM Inbound Problem Solving Multitasking

Medical Intern

Hospital Mario Catarino Rivas

Completed one-year clinical rotations in Internal Medicine, Surgery, Pediatrics, and Gynecology, performing patient evaluations, clinical documentation, and structured problem-solving under supervision.

Clinical Evaluation Medical Documentation Patient Care Internal Medicine Surgery Pediatrics Teamwork

Education

Degrees, certifications, and relevant coursework

Catholic University of Honduras

Medical Degree, Medicine

2017 - 2025

Grade: CUM LAUDE

Activities and societies: Rotating internship at Mario Catarino Rivas Hospital, social service at Police Specialty Clinic, radiology and internal medicine rotations

Pursuing and completing a Medical Degree with clinical rotations and recognitions including CUM LAUDE distinction.