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Roberto Andrade

@robertoandrade

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IT Operations Manager at AUTOFIN S.A. who implemented a corporate NOC for critical business monitoring.

Chile

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At AUTOFIN S.A. (Banco Internacional Group), I led the design and implementation of a corporate NOC, improving visibility into critical business processes. I also documented IT operational processes under ITIL v4 and strengthened monitoring and resilience in a high-availability financial environment.

Across roles with Hapag-Lloyd, CSAV, and other organizations, I worked on mission-critical infrastructure, disaster recovery, and regional technology integration. I’m currently strengthening my capabilities in AI, cloud, and cybersecurity, including applied AI integration into IT operations, observability, and automation.

Experience

Work history, roles, and key accomplishments

IT Production Manager

AUTOFIN S.A. (Banco Internacional Group)

Jan 2023 - Jan 2026 (3 years)

Led the bidding, design, and implementation of the corporate NOC, improving visibility and monitoring of critical business processes. Designed and documented IT operational processes under ITIL v4, strengthening change management, critical incidents, and obsolescence.

NOC ITIL V4 Change Management Incident Management Monitoring Operational Resilience

Critical Infrastructure Management

POLICOMP S.A.

Jan 2021 - Jan 2023 (2 years)

Responsible for the operational continuity and capacity of core on-premise and hybrid cloud platforms. Managed VMware, Windows/Linux, Azure, and IBM Storage infrastructure in critical environments.

VMWare Windows Linux Azure IBM Storage Hybrid cloud Operational Continuity

Project Manager & Infrastructure Manager

FORUM Servicios Financieros

Jan 2018 - Jan 2021 (3 years)

Led national projects for technological modernization and massive deployment of Windows platforms. Implemented enterprise monitoring solutions with Nagios XI and supported the deployment of APM Instana observability.

Project Management Windows Nagios XI Instana A PM Observability DRP

Senior Adviser for Hapag-Lloyd

IT4IT Chile

Jan 2017 - Jan 2018 (1 year)

Led the administration and lifecycle of regional legacy critical infrastructure. Managed VMware environments, IBM Storage, and corporate backup platforms for multinational critical systems.

VMWare IBM Storage Backup Legacy Systems Critical Infrastructure

ITC Project Manager

Hapag-Lloyd

Jan 2013 - Jan 2016 (3 years)

Led data governance and technological integration processes during the Hapag-Lloyd / CSAV merger. Directed strategic consolidation and renegotiation of Microsoft contracts for more than 4,000 corporate endpoints.

Data Governance M&A Integration Microsoft Contracts Vendor Management Project Management

Global IT Manager / ITC Project Manager

CSAV

Jan 2011 - Jan 2013 (2 years)

Responsible for the operational continuity of multinational core platforms used regionally. Participated in regional IT takeover processes during the NORASIA acquisition.

IT Operations Regional Leadership M&A Integration Operational Continuity

Enterprise Platform Leadership

HP / Accenture / EDS / CSAV

Jan 1997 - Jan 2011 (14 years)

Progressive trajectory in enterprise platform leadership, 24x7 operations, and critical infrastructure. Regional experience in migrations, datacenter operations, operational continuity, and multinational administration.

Enterprise Infrastructure 24x7 Operations Data Center Operations Migration Operational Continuity