Open to opportunities

Renato Machado

@renatomachado

Message

Senior IT Support Manager with expertise in cloud and infrastructure.

Chile

Message

What I'm looking for

I seek a challenging role in a dynamic environment that fosters innovation and growth.

I am an experienced Senior IT Support Manager with a strong background in managing technology infrastructure and delivering high-quality IT services. My career spans over two decades, during which I have successfully led numerous projects that have optimized operations and improved service delivery in various organizations.

At Transvip, I spearheaded the migration of on-premises infrastructure to a multi-cloud environment, achieving a remarkable 99.99% uptime. My initiatives in cost optimization resulted in a 45% reduction in monthly expenses for cloud services. I am passionate about leveraging technology to drive business growth and enhance customer experiences.

Throughout my career, I have consistently demonstrated my ability to lead teams and manage complex projects, such as the redesign of core services to microservices architecture, which improved system flexibility and reduced error rates by 30%. I am committed to continuous improvement and innovation in the IT sector.

Experience

Work history, roles, and key accomplishments

Current

Senior IT Support Manager

Current

Transvip Chile

Nov 2019 - May 2024 (4 years 6 months)

Responsible for the operational continuity of the company's technology services platform and support for internal and external clients. Led the successful migration of on-premises server infrastructure to a multi-cloud environment, achieving a 99.99% availability rate.

Multi Cloud Environment Cost Optimization Microservices Architecture Technical Support Customer Support Business Intelligence Security

IT Manager

Cineplanet

May 2016 - Mar 2019 (2 years 10 months)

Managed and maintained the technological infrastructure, including projection and sound services across 10 cinema complexes. Led the consolidation of a hyper-converged platform and unified digital channels for core business systems.

Infrastructure Management Virtualization Project Management Technical Support Customer Support AV Quality Recovery POS System Optimization Team Leadership

IT Manager

Hotel Eurobuilding Caracas

Nov 2014 - May 2016 (1 year 6 months)

Responsible for the management and operational continuity of technology services and user support. Led the restructuring of the datacenter and migration of core business systems across the hotel and its branches.

User Support Server Migration Technology Renovation POS System Optimization Technical Support Customer Service

Platform Leader

Amagi Services

Nov 2012 - Mar 2014 (1 year 4 months)

Managed the operational continuity of server infrastructure for a banking business. Designed and led the migration and consolidation of over 60 virtual servers to a centralized platform.

Virtualization Project Management Technical Support Operational Continuity Scalability Flexibility

IT Manager

Cines Unidos

Oct 2009 - Nov 2012 (3 years 1 month)

Managed technology services and user support for 25 cinema complexes nationwide. Ensured operational continuity and led various technology initiatives.

User Support Operational Continuity Technical Support Customer Service Infrastructure Management Team Leadership Network Management

Distributed Platform Leader

IBM

May 2006 - Oct 2009 (3 years 5 months)

Responsible for managing the operational continuity of server infrastructure for a banking business. Led various technology initiatives to enhance service delivery.

Infrastructure Operational Continuity Project Management Technical Support Customer Service Team Leadership Network Management Security

Consulting and Technology Services Leader

Grupo Opencrom

Jan 2002 - May 2006 (4 years 4 months)

Led consulting projects for various clients, focusing on server platforms, networks, telephony, security, and customer support services.

Consulting Project Management Security Customer Support Team Leadership Service Delivery

Special Projects Analyst

Corp Banca

Jan 1998 - Jan 2000 (2 years)

Responsible for gathering technological requirements from various areas to find optimal market solutions, overseeing implementation and delivery.

Project Analysis Implementation Customer Service Team Collaboration Problem Solving Communication Technical Support

Education

Degrees, certifications, and relevant coursework

Universidad Metropolitana

Ingeniero de Sistemas, Systems Engineering

1989 - 1996

Graduated as a Systems Engineer, acquiring skills in software development, systems analysis, and project management, which laid the foundation for a successful career in IT management and support.