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Robert Nagy

@robertnagy

I resolve complex technical issues, improve CRM workflows, and drive customer adoption across telecom, banking, and retail.

Romania

Message

What I'm looking for

I'm looking for a technical support, CRM, or operations role where I can solve complex customer issues, improve digital adoption, build knowledge systems, and strengthen service performance. I'm open to relocating to London.

I've supported customers and improved operational performance for SmartPhone Global, LG Electronics, Transilvania Bank, and Vodafone. I maintain 100% SLA compliance while troubleshooting smartphone and CRM issues, conducting root cause analysis, and improving first-contact resolution.

I've helped banking customers adopt digital self-service tools, resolved sensitive financial and telecom queries under strict compliance requirements, and created technical documentation and SOPs that reduce escalations. My background also includes CRM performance tuning, Salesforce and Podio, inventory administration, customer retention, and marketing content aligned with international brand guidelines.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

SmartPhone Global Inc

Jan 2024 - Present (2 years 8 months)

Maintained 100% SLA compliance while managing high-volume technical troubleshooting for smartphones and CRM systems. Improved First Contact Resolution through Root Cause Analysis and authored technical documentation to reduce escalations.

Salesforce Podio Ticketing Systems Root Cause Analysis First Contact Resolutions Technical Documentation SOPs