Joshua Felton
@joshuafelton
Experienced bankruptcy and default mortgage servicing manager delivering operational improvements.
United StatesWhat I'm looking for
I am a seasoned bankruptcy manager with over a decade of leadership in mortgage servicing and default management, skilled at guiding teams through system transitions and operational change. I specialize in process optimization, policy development, reporting, training, and cross-functional collaboration to improve quality and productivity.
At PennyMac I led teams through multiple servicing and default system migrations, contributed to cost-saving projects (PPFN insourcing and Loss Mit Solicitation automation), and served as a departmental systems expert responsible for testing, training, procedures, and reporting enhancements.
My background includes progressive leadership roles across servicers and asset management, federal court bankruptcy filings, loss mitigation strategy, investor reporting, and prior public-safety supervisory experience; I bring a detail-oriented, compliance-focused approach and fluency in French to client and stakeholder communication.
Experience
Work history, roles, and key accomplishments
Bankruptcy Manager
Pennymac Loan Services, LLC
May 2016 - Present (9 years 9 months)
Led bankruptcy/default servicing teams, drove system transitions and process improvements that contributed to projects estimated to save over $700,000 annually, and supported automation reducing costs by ~$360,000 per year.
Bankruptcy Team Lead
Residential Credit Solutions
Jul 2010 - Mar 2016 (5 years 8 months)
Managed cradle-to-grave bankruptcy account servicing and led hiring, training, discipline, and reporting efforts to improve operational transparency and inter-departmental handoffs.
Asset Management Team Lead
Prodovis Mortgage, LLC
Jul 2006 - Jul 2010 (4 years)
Oversaw bankruptcy filings, loss mitigation and investor reporting, managed local counsel referrals, and pursued creative asset evaluation to maximize investor and servicer outcomes.
Detention Supervisor
Grand Prairie Police Dept.
Jun 2001 - Mar 2007 (5 years 9 months)
Supervised detention teams of 4–7 staff, managed operations, training, scheduling and discipline, and maintained accountability for reports, reviews and incident resolution.
Education
Degrees, certifications, and relevant coursework
UAUniversity of Texas at Arlington
Bachelor of Arts, International Business - French
2004 - 2006
Grade: Magna Cum Laude
Activities and societies: Significant coursework in Marketing, Management and French; received Certificate of Excellence in the French program for International Business.
Completed a Bachelor of Arts in International Business with a French emphasis, graduating magna cum laude and awarded a Certificate of Excellence in the French program.
Dallas County Community Colleges
Associate Degree, Criminal Justice
1999 - 2002
Grade: Honors
Activities and societies: Subsequent coursework in business courses.
Completed an Associate Degree in Criminal Justice with honors and completed subsequent business coursework.
Availability
Location
United StatesAuthorized to work in
Job categories
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