Rehan Ahmad

Produced proprietary content for clients involving in-depth research on topics associated with science, technology, engineering, and philosophy. Wrote weekly articles for newspapers and magazines, translated books and academic journals, and covered environmental and technological impact topics.

Trained AI in machine learning using methods such as SFT, RLHF, and Evals for languages, coding, and maths to improve the performance and efficiency of various AI models. Performed machine learning activities in multiple projects and was a member of the elite Oracle team.

Managed day-to-day operations, including SOP, operating times, sales, and attendance, achieving sales of over RM100,000/month through business development and micro-marketing. Increased revenue by up to 30% per outlet by implementing various techniques and reducing procurement costs by up to 40%.

Monitored and maintained cybersecurity to ensure 99.9% uptime. Implemented new and more advanced software and analyses to ensure competency.

Provided consultation to high-value clients who invested over RM30,000 for home renovation and repurposing, single-handedly generating RM2 million in sales for 2019. Liaised with sales, marketing, and management teams to develop solutions and maximize deal profitability through contract negotiations.

Assisted Hewlett Packard customers in troubleshooting product issues and assigning on-site repair tickets. Reduced average call time through efficient problem-solving skills while maintaining service quality and escalated critical issues to supervisors.

Assisted TM Bhd's customers in resolving issues related to TM Net services like Streamyx and dial-up internet. Managed a high volume of inbound calls, educated customers about billing and support policies, and reduced average call time through efficient problem-solving.

Studied Engineering at the International Islamic University Malaysia. The program was not completed.