Open to opportunities

Hector Leong

@hectorleong

Manager with 13+ years in retail operations, admin, and IT support—turning SOPs into efficiency and better customer service.

Malaysia

Message

What I'm looking for

I’m looking for a role where I can lead teams and improve operational efficiency—using SOPs, inventory control, and strong customer service—while also supporting IT and documentation needs to keep daily operations running smoothly.

I bring 13+ years of experience across retail operations, administration, and IT support, with a track record of improving day-to-day execution through SOP implementation and process discipline. I’ve led teams to strengthen service quality, boost productivity, and deliver reliable operational efficiency for customers.

In leadership roles, I trained and supervised staff, coordinated communication, and managed inventory activities such as stock ordering and inventory checks. On the IT side, I maintained and tested software/hardware systems, improved stability through proactive troubleshooting, and supported management with technical reports—always focused on practical, measurable results.

Experience

Work history, roles, and key accomplishments

Personal Assistant

Aha Central Co Ltd

Mar 2021 - Oct 2025 (4 years 7 months)

Managed the director’s daily workflow and ensured tasks were executed from executive instructions. Organized digital and hard-copy documents, maintained staff/department communication, managed schedules, and drafted official memos and meeting minutes.

Executive Administration Scheduling Task Management Document Management Meeting Minutes Microsoft Office Zoom Notion

Personal Assistant

Aha Central

Mar 2021 - Oct 2025 (4 years 7 months)

Supported the director with scheduling, documentation, and task implementation to keep daily operations running smoothly. Coordinated staff communication, delegated assignments, and prepared operational memos and meeting notes.

Executive Support Scheduling Documentation Memos Meeting Notes Task Delegation

Store Manager

Bakhache Foods Sdn Bhd

Nov 2019 - Feb 2021 (1 year 3 months)

Directed store operations and ensured compliance with company SOPs. Trained and supervised staff, oversaw guest services, managed stock ordering, and conducted inventory checks to drive operational efficiency and customer satisfaction.

Store Operations Staff Training Guest Service Stock Ordering Team Leadership

Retail Manager

Whittard of Chelsea

Nov 2019 - Feb 2021 (1 year 3 months)

Provided leadership to oversee staff performance and improve daily execution. Implemented SOPs and delivered staff training to strengthen operational consistency.

retail management Team Leadership Staff Training Performance Management Administrative Support Process Improvement

IT Executive / Maintenance

Bakhache Luxuries (M) Sdn Bhd

Oct 2017 - Oct 2019 (2 years)

Maintained and tested software and hardware systems, improving stability and performance through proactive troubleshooting. Scheduled maintenance, tracked supplier invoices, and prepared technical reports for management.

IT Support Software Maintenance Systems Performance Maintenance Scheduling Technical Reporting

IT and Maintenance Executive

Bakhache Luxuries Sdn Bhd

Oct 2017 - Oct 2019 (2 years)

Maintained software and hardware, and performed software and website testing. Managed supplier invoices and helped source new suppliers.

IT Support Software Maintenance Software Testing Web Testing Invoicing Supplier Sourcing Troubleshooting

Assistant Area Manager

Bakhache Luxuries Sdn Bhd

Apr 2015 - Sep 2017 (2 years 5 months)

Oversee retail operation and supported setting up a new outlet, including operational planning. Provided IT and maintenance support to keep store operations running smoothly.

Retail Operations Outlet Setup And Operations Planning Maintenance IT Support & Administration

Sales Associate / Supervisor

Bakhache Foods Sdn Bhd

Apr 2015 - Sep 2017 (2 years 5 months)

Supervised staff and implemented SOPs across outlets to support consistent service delivery. Managed cash handling, stock ordering, and inventory control while motivating staff to achieve strong performance.

Staff Supervision Guest Service Team Motivation Cash Handling Stock Ordering Inventory Control

Service & Stewarding Practicum

Ritz Carlton KL

Apr 2014 - Jul 2014 (3 months)

Assisted with banquet setup and breakfast buffet service, supporting smooth restaurant operations. Handled guest service and cash transactions, assisted with beverage control, and helped maintain cleanliness and readiness of the service areas.

Guest Service Cash Transactions Beverage Control Restaurant Cleanliness

Cashier / Sales Associate

Lamp Berger Midvalley

Jan 2012 - Apr 2014 (2 years 3 months)

Managed cash handling while delivering customer service and resolving customer needs. Promoted and sold retail products to support sales performance in a fast-paced retail environment.

Cash Handling Customer Service Retail Sales Product Promotion Guest Relations Sales Support Basic Retail Operations