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Murithi Kinoti

@murithi

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Experienced support engineer based in Nairobi, Kenya

Kenya

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I am a highly skilled support engineer with over 9 years of experience in the IT industry. Throughout my career, I have been passionate about providing high-quality technical support, solving complex problems, and developing innovative solutions. As a highly effective communicator and collaborator, I am able to work closely with other team members to achieve common goals. I am proactive in learning new technologies and improving my skills, ensuring that I stay ahead of the curve. My previous roles allowed me to gain extensive experience in providing technical support, troubleshooting and resolving complex issues, and analyzing data to ensure system optimization. I am confident that my skills and experience make me a valuable asset to any organization looking for a talented and dedicated application support engineer

Experience

Work history, roles, and key accomplishments

System analyst

Musoni system

Sep 2022 - Jun 2023 (9 months)

At Musoni System, I provided customer support and implementation services for Musoni’s banking SaaS product. Some of the tasks included:
- Data analysis
- Monitoring and maintaining applications. This included ensuring applications are up and running.
- Providing technical support to Musoni customers: troubleshooting problems
- Planning and implementing changes to applications. Upgrading software

SQL AWS Technical Troubleshooting Data Analysis MySQL DB

System analyst

Kenya power

Jan 2016 - Aug 2022 (6 years 7 months)

As a System Analyst at Kenya Power, I analyzed and resolved system issues for the company’s Prepaid and Postpaid customer management systems. My duties included:
- Analyzing and resolving system issues for the company’s Prepaid and Postpaid customer management systems.
- Conducting system analysis, documentation, testing, and implementation.
- Performing Oracle Database programming.

Oracle PL SQL Data Analysis Technical Support