Robert Kellam

Directed daily operations for a 400+ unit vacation rental portfolio, ensuring properties met company standards for cleanliness, maintenance readiness, and guest satisfaction. Led and coordinated housekeeping, maintenance, and laundry operations, optimizing workflows across departments.

Administered personnel programs and provided administrative support to Navy Reserve Sailors, ensuring accurate processing of pay, benefits, evaluations, promotions, assignments, and service records. Maintained and audited personnel records, ensuring accuracy, confidentiality, and compliance with Navy policies and federal regulations.

Managed scheduling, hiring, Advocate needs, and daily market operations, ensuring optimal staffing and smooth execution of operational requirements. Onboarded permanent and temporary Advocates into multiple programs, accelerating team integration and reducing ramp-up time for new hires.

Managed and maintained personnel records and pay-related services for 33,000+ Navy personnel accounts, ensuring accurate and timely processing of entitlements, benefits, and travel requirements. Trained and mentored junior personnel on administrative procedures, customer service standards, systems, and quality control processes.

Earned an Associate of Business Administration with a focus on Golf Operations in April 2012.