Robert Hovhannisyan

Led and guided a customer service team to ensure high service delivery standards. Oversaw the resolution of complex customer issues, providing guidance and addressing escalated calls using de-escalation techniques.

Led and guided a customer service team to ensure high service delivery standards. Oversaw the resolution of complex customer issues, providing guidance and addressing escalated calls using de-escalation techniques.

Evaluated and analyzed risks for insurance policies, ensuring accurate underwriting decisions. Provided dedicated support to agents, addressing inquiries and offering guidance on policy requirements.

Engaged with customers to address inquiries, provide information, and ensure a positive experience. Executed new sales, upselling, and cross-selling strategies to maximize revenue opportunities.

Translated various documents, texts, and materials while maintaining linguistic and cultural nuances. Provided real-time interpretation services for meetings, conferences, or other events, ensuring effective communication.

Engaged with customers to address inquiries, provide information, and ensure a positive experience. Effectively resolved customer issues and complaints, demonstrating problem-solving skills and a customer-centric approach.

Currently pursuing a Master of Arts in International Relations and Diplomacy. This program focuses on advanced studies in global politics, diplomatic practices, and international affairs.

Completed a course on Comparative Political Systems through FedericaX. This program provided insights into different political structures and their functions.

Participated in the Science and Human Rights MOOC offered by the Global Campus of Human Rights/UNESCO. This course explored the intersection of scientific advancements and human rights principles.

Completed a Bachelor's degree in Political Science. The curriculum covered various aspects of political systems, theories, and international relations.

Completed an internship at The Department of Foreign News at The Public TV Company of Armenia. Gained practical experience in news reporting and media operations.

Participated in the 'Dialog for Peace' program organized by the World Organization of the Scout Movement and Kaiciid International Dialogue Centre. This workshop focused on fostering dialogue and peace-building initiatives.

Undertook an internship at The Department of External Relations within The Office of The President of Armenia. This experience provided exposure to diplomatic protocols and external communications.

Attended Political and Propagandian Seminars hosted by the National Democratic Institute. These seminars provided insights into political strategies and propaganda analysis.

Completed economical courses offered by the Friedrich Ebert Foundation, SD Platform. The courses covered fundamental economic principles and their applications.

Attended a Public Lecture Series on political affairs organized by the Hrayr Maroukhian Foundation. The series provided in-depth discussions on contemporary political issues.