Silva Avetisyan

I am a dedicated and motivated customer service representative with over three years of experience in the US-based call center service and insurance industry. My professional journey has equipped me with exceptional organizational and time management skills, allowing me to prioritize customer needs effectively. I pride myself on my ability to build rapport with customers, ensuring their loyalty through empathy and outstanding service.

In my recent role as a Night Shift Dispatcher at Rooter Plumbing, I was responsible for creating work orders, assigning technicians, and managing inbound and outbound calls. My experience at Commonwealth Casualty Company further honed my skills in following up on customer requests and upselling coverage options. I am passionate about providing excellent service and continuously seek to improve the customer experience.