ROBERT FORD
@robertford
Customer Support professional at REGUS resolving service requests and account questions using ticketing and CRM platforms.
United StatesWhat I'm looking for
At REGUS, I resolve customer questions, service needs, and account-related requests. I manage ticket inquiries and coordinate with team members to move issues toward resolution.
At NEW YORK CITY HOUSING AUTHORITY, I used Oracle Siebel CRM to document customer inquiries and resolutions. I also handled complaints, maintained accurate information, and escalated issues when needed.
At ALICE + OLIVIA / FORREST SOLUTIONS, I used Freshworks to respond to workplace requests and coordinate issues with the appropriate teams. I also managed email requests through Microsoft Outlook and supported follow-up through Microsoft Teams.
Experience
Work history, roles, and key accomplishments
Community Associate
Regus
Mar 2026 - Present (6 months)
Resolved customer questions, service needs, and account-related requests with professionalism and clear communication. Managed ticket inquiries, appointments, and service requests while coordinating with team members for timely resolution.
Inventory Specialist
Kastle System
Aug 2025 - Present (1 year 1 month)
Maintained accurate system records through cycle counts, discrepancy reconciliation, and inventory updates. Used Dynamics AX to receive orders, transfer inventory, and create purchase orders.
Resolved customer questions and complaints while providing accurate information based on agency policies. Used Oracle Siebel CRM to manage inquiries and document resolutions.
Office Service Associate
Alice + Olivia / Forrest Solutions
Jan 2016 - Apr 2025 (9 years 3 months)
Used Freshworks to respond to workplace inquiries and service requests, identifying customer needs and coordinating issues with appropriate teams. Managed email requests through Microsoft Outlook and supported internal communication via Microsoft Teams.
Education
Degrees, certifications, and relevant coursework
Bushwick High School
High School Diploma, General Studies
Completed high school education and earned a diploma.
Zendesk Academy
Zendesk Agent Practitioner, Customer Support
Completed Zendesk Agent Practitioner training and attained the Practitioner Badge.
HubSpot Academy
Delivering Exceptional Customer Support, Customer Support
Completed the Delivering Exceptional Customer Support course.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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