Open to opportunities

Nick Nicholas

@nicknicholas

I resolve Windows, network, and Microsoft 365 issues to keep end users productive.

I've delivered Tier 1 support at JV Bar & Car Wash, keeping Windows workstations, printers, and network-connected devices running reliably. I install and maintain routers, switches, wireless access points, workstations, and software while documenting and escalating complex incidents to minimize downtime.

During my IT Support Technician internship at Caravelle Hotel & Casino, I diagnosed hardware, software, and network connectivity issues, supported desktop deployments, and helped maintain wireless performance and system upgrades.

I bring hands-on Windows, Microsoft 365, networking, technical documentation, and customer service skills, backed by an honors A.S. in Information Systems & Technology.

Experience

Work history, roles, and key accomplishments

IT & Operations Support Coordinator

JV Bar & Car Wash

Apr 2022 - May 2026 (4 years 1 month)

Delivered Tier 1 technical support for Windows workstations, printers, and network-connected devices. Installed and configured routers, switches, and wireless access points, and assisted end users with Microsoft 365 applications.

Microsoft 365 Outlook Word Excel Switch Configuration Access Points Technical Documentation end user support Incident Escalation

Education

Degrees, certifications, and relevant coursework

Pittsburgh Technical College

Associate of Science, Information Systems & Technology

2022 - 2024

Grade: Summa Cum Laude

Activities and societies: Dean's List (2022–2024)

Earned an Associate of Science in Information Systems & Technology with honors, graduating Summa Cum Laude and making the Dean's List from 2022 to 2024.