Robert Alexander
@robertalexander
Experienced operations dispatcher with strong customer service skills.
What I'm looking for
I am a dedicated operations dispatcher with extensive experience in logistics and customer service. Currently, I prepare and plan manifests for drivers at Loomis, ensuring accurate deliveries and managing ATM operations. My role involves effective communication with clients and problem-solving to enhance service delivery.
Previously, I served as a site supervisor at Allied Universal, where I ensured employee accountability and maintained client relations. My diverse background includes roles in asset protection, human resources, and IT support, showcasing my adaptability and commitment to excellence in various environments.
With a strong foundation in technical support and operations management, I thrive in fast-paced settings and am passionate about improving processes. I am eager to leverage my skills and experience to contribute to a dynamic team focused on operational efficiency and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Site Supervisor
Allied Universal
Feb 2022 - Present (3 years 5 months)
Ensured timely clock-in/out for all employees and their presence at scheduled locations and shifts. Communicated with clients regarding employee concerns and relayed detailed messages about client needs.
Operations Dispatcher
Loomis
Feb 2024 - Present (1 year 5 months)
Prepared and planned manifests for daily driver routes, ensuring accurate money delivery to customers and managing ATM lock procedures. Assisted customers with delivery and pickup inquiries, and logged route cancellations.
Asset Protection/Loss Prevention
Bloomingdales
Apr 2020 - Jun 2022 (2 years 2 months)
Monitored customer traffic via CCTV and deterred theft through visual observation, maintaining a safe business environment. Conducted internal store audits and employee interviews.
Human Resources Covid Response
Amazon
Sep 2020 - Mar 2021 (6 months)
Assisted employees with COVID-19 test responses and provided information regarding pay and medical details during COVID-related leave. Managed badge authorization processes for personnel.
Grinder/Machine Operator
Inline Plastics Corp
Nov 2018 - Mar 2019 (4 months)
Operated grinding machines to separate plastic materials and scanned/printed tickets for proper placement on pallets. Ensured accurate labeling and preparation of materials for shipping.
Production Technician
Graphic Packaging International
Jan 2012 - Dec 2016 (4 years 11 months)
Assessed routing documents to ensure processing steps were followed from commencement to conclusion. Troubleshot technical issues, detected and reported faults, and recommended solutions to supervisors.
I.T. Support
One Connxt LLC
Oct 2018 - May 2020 (1 year 7 months)
Monitored and maintained computer systems and video monitors for broadcasting TV stations, ensuring updates and fixes. Regularly checked audio and voice sync, and gained proficiency in Linux systems.
Stock Associate/Grocery
Super Target Store
May 2016 - Dec 2018 (2 years 7 months)
Managed daily receiving truck unloading, inventory counting, and pallet stacking/loading. Pulled products, checked dates and UPC numbers, and back-stocked items not for the sales floor.
Entrepreneur/Disc Jocky
DaNor` Enterprises
Apr 2016 - May 2017 (1 year 1 month)
Performed and played music as a Disc Jockey at various events and locations. Managed music selection and entertainment for weddings, birthdays, and holiday gatherings.
Material Handler
Kohl's, Distribution Center
Jan 2010 - Dec 2012 (2 years 11 months)
Operated forklifts and order pickers to load and unload goods from trucks onto dollies and pallets. Verified merchandise information and generated necessary paperwork for routing.
Replenishment/Merchandising Associate
Kroger
Jan 2008 - Dec 2010 (2 years 11 months)
Managed receiving, routing, and shipping of items, and inventoried stock while inspecting for deficiencies. Tracked and recorded stocking/shipping information on log sheets and in automated systems.
Education
Degrees, certifications, and relevant coursework
NORTHSIDE HIGH SCHOOL
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and life skills during this period.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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