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Roberta Cazal

@robertacazal

Customer success professional at WIZARD GRUPO LITORAL, coordinating operations across eight schools and supporting student engagement.

Brazil

Message

At WIZARD GRUPO LITORAL, I coordinate pedagogical operations across an economic group of eight schools. I work with sales on campaigns, manage contracts, and support student experience, engagement, and learning outcomes.

Earlier, at APM Terminals in Brazil and Costa Rica, I coordinated SAP implementation, supported employees as a super-user, and developed financial control reports and procedures adopted across branches. I’ve also coordinated educational projects, including a Writing Club recognized among Pearson/Wizard Best Practices in Brazil.

Experience

Work history, roles, and key accomplishments

Current

Pedagogical Coordinator

Current

Wizard Grupo Litoral

Jan 2025 - Present (1 year 8 months)

Led pedagogical operations and coordinated staff for an economic group of 8 schools. Negotiated financial agreements to reverse cancellations, worked with sales on campaigns, managed contracts, and ensured KPIs and goals were achieved.

Educational Operations Staff Coordination Contract Management KPI Achievement sales campaigns Student Engagement Communication Skills Action Plans

Pedagogical Coordinator

Wizard Planaltina

May 2023 - Oct 2024 (1 year 5 months)

Led pedagogical operations and coordinated staff, supporting student experience, engagement, and learning outcomes. Coordinated communication among students, families, teachers, and school leadership, and delivered training to teachers.

Educational Operations Staff Coordination Student Engagement Communication Skills Training Process Improvement Service quality

Pedagogical Coordinator

Park Education Sobradinho

Sep 2022 - Apr 2023 (7 months)

Managed pedagogical routines, staff coordination, student support, and communication with stakeholders. Supported implementation and improvement of educational processes and customer/student experience.

Educational Operations Staff Coordination Student Support Stakeholder Communication Process Improvement Customer Experience

Pedagogical Coordinator

Wizard Sobradinho

Feb 2020 - Sep 2022 (2 years 7 months)

Coordinated teachers and student-facing processes, including follow-up, support, training, and performance monitoring. Developed initiatives focused on engagement and learning experience, and received recognition from Pearson/Wizard for strong pedagogical results.

Educator Coordination Student Support Training Performance Monitoring Engagement Strategy Learning and Experience

Pedagogical Coordinator / Project Coordinator

Wizard Paranoá

May 2017 - Feb 2020 (2 years 9 months)

Coordinated educational projects and teams, translating goals into structured action plans and execution. Designed and implemented the Writing Club project, recognized among Pearson/Wizard Best Practices in Brazil, and delivered training to stakeholders.

Project Coordination Team Leadership Action Planning Training Stakeholder Coordination Writing Club Project

English Teacher

Grupo All Net

May 2015 - Mar 2017 (1 year 10 months)

Taught English and supported learners across different proficiency levels using active and innovative methodologies.

English Teaching Active Learning Innovation Methodologies

Administrative, Finance & Project Leadership Roles

Maersk Brasil / Brasmar

Aug 2001 - Jun 2011 (9 years 10 months)

Worked across administrative, finance, project coordination, project supervision, and PCP roles in shipping and terminal operations. Controlled costs across Latin America, prepared analysis and expense reporting for headquarters, and coordinated SAP implementation in Brazil and Costa Rica.

Administrative Finance Project Coordination Cost Control SAP Implementation Training Financial Reporting REDEX Project