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Ana Cristina Magalhaes

@anacristinamagalhaes

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I support education, operations, and telecommunications processes with decades of hands-on experience.

Brazil

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What I'm looking for

I'm seeking dynamic, collaborative, results-oriented opportunities in administrative or executive support, operations, customer support, project support, education, EdTech, telecommunications, technical support, or digital transformation. I'm open to remote work, travel, relocation, and international opportunities.

I've built experience across education, telecommunications, operations, and administration, from teaching English, Portuguese, and Information Technology in public schools to supporting undergraduate Pedagogy students at UNOPAR/Anhanguera.

At Oi S/A, I managed quality, operational efficiency, regulatory compliance, customer-complaint processes, contracts, logistics, and root-cause-analysis teams. I'm now pursuing a degree in Systems Analysis and Development to bring my process, customer support, and education experience to technology-driven work.

Experience

Work history, roles, and key accomplishments

Current

English Language Teacher

Current

Municipality of Ibiporã

Jul 2022 - Present (4 years 2 months)

Planned and delivered learning activities for elementary students from 1st to 5th grade, applying methodologies focused on early language skills development and using digital tools to support learning.

Lesson Planning Elementary Education Digital Tools Student Assessment Pedagogical Coordination

Specialist Teacher

Municipality of Londrina

Feb 2023 - Oct 2024 (1 year 8 months)

Developed learning activities in English, Portuguese, and Information Technology for middle school students, integrating digital tools into teaching practices and monitoring student learning.

English Teaching Portuguese Teaching IT Digital Tools Student Assessment

On-site Academic Tutor

UNOPAR / Anhanguera – Editora e Distribuidora Educacional S/

Nov 2021 - Dec 2022 (1 year 1 month)

Provided academic guidance and support to undergraduate Pedagogy students, facilitated learning, and assessed capstone projects and final papers.

Academic Tutoring pedagogy Student Support Capstone Assessment Educational Facilitation

Teacher

SEED/PR – Paraná State Department of Education

May 2011 - Dec 2022 (11 years 7 months)

Taught Portuguese and English in middle school, high school, Youth and Adult Education, and Special Education, developing strategies focused on inclusion and diverse learning profiles.

Portuguese Teaching English Teaching Special Education Inclusive Education Lesson Planning

Information Analyst

MOGA Telecom Ltda

Aug 2019 - Nov 2019 (3 months)

Analyzed and organized technical information, provided consulting services for telecommunications processes, and supported activities related to fixed-line licensing and regulatory compliance.

Telecommunications Regulatory Compliance Data Analysis Technical Consulting Process Monitoring

Telemarketing and Customer Service Supervisor

OI Franchise – Grande Casa Materiais de Construção

Dec 2018 - Jul 2019 (7 months)

Supervised outbound telemarketing and customer service activities, managed cash procedures and inventory, and provided operational support and basic IT assistance.

Supervision Customer Service Telemarketing Inventory Management Protheus Siebel IT Support

Administrative Analyst

Original Parts – JP Tristão Indústria e Comércio Ltda

Nov 2016 - Jan 2017 (2 months)

Managed accounts receivable, collections, and customer negotiations, and supported financial and administrative routines, including Human Resources and Personnel Administration activities.

Accounts Receivable Collections Customer Negotiation Financial administration Human Resources Personnel Administration

Telecommunications Specialist

OI S/A

Jul 1989 - May 2016 (26 years 10 months)

Managed quality and operational efficiency processes, ensured regulatory compliance, represented the company in legal proceedings, and coordinated teams for root cause analysis and contract monitoring.

Telecommunications Quality Management Regulatory Compliance Root Cause Analysis Contract Management Fleet Management Logistics Stakeholder Collaboration