At PES English - ARCO EDUCAÇÃO, I managed the customer journey from onboarding through contract renewal and expansion, supporting schools across Brazil. I focused on helping partners adopt educational programs and see ongoing value in the relationship.
I delivered training and workshops for teachers, coordinators, and school leaders, and used classroom observations and structured feedback to support their development. I also worked with schools to identify risks, address challenges, and strengthen long-term partnerships.
At Bernoulli Educação, I managed a portfolio of 49 clients and handled implementation of bilingual program materials, including teacher training and support for educational platforms. I visited 29 clients across different Brazilian states in three months and tracked activities, indicators, and action plans in Salesforce CRM.
My path began in education, including teaching and academic coordination, and later expanded into educational consulting and Customer Success. I value understanding what matters to people and connecting client needs with practical plans, trusted relationships, and sustained value.

