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Éder Borges VilelaDV
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Éder Borges Vilela

@derborgesvilela

Customer Success consultant at PES English - ARCO EDUCAÇÃO who guided school partners from onboarding through renewal and expansion.

Brazil
Message

At PES English - ARCO EDUCAÇÃO, I managed the customer journey from onboarding through contract renewal and expansion, supporting schools across Brazil. I focused on helping partners adopt educational programs and see ongoing value in the relationship.

I delivered training and workshops for teachers, coordinators, and school leaders, and used classroom observations and structured feedback to support their development. I also worked with schools to identify risks, address challenges, and strengthen long-term partnerships.

At Bernoulli Educação, I managed a portfolio of 49 clients and handled implementation of bilingual program materials, including teacher training and support for educational platforms. I visited 29 clients across different Brazilian states in three months and tracked activities, indicators, and action plans in Salesforce CRM.

My path began in education, including teaching and academic coordination, and later expanded into educational consulting and Customer Success. I value understanding what matters to people and connecting client needs with practical plans, trusted relationships, and sustained value.

Experience

Work history, roles, and key accomplishments

Bernoulli Educação logoBE

Consultor de Experiência Educacional | Customer Experience - Sênior

Oct 2025 - Jun 2026 (8 months)

Alguns destaques da minha atuação como Consultor de Experiência Pedagógica Bilíngue Sênior:
• Gestão de uma carteira de 49 clientes em todo o território nacional, realizando atendimentos presenciais e remotos para garantir a implementação e o sucesso dos programas bilíngues.
• Condução completa da implantação dos materiais pedagógicos, incluindo capacitação de professores para utilização dos recur

Bernoulli Educação logoBE

Senior Bilingual Education Consultant

Oct 2025 - Jun 2026 (8 months)

Alguns destaques da minha atuação como Consultor de Experiência Pedagógica Bilíngue Sênior:
• Gestão de uma carteira de 49 clientes em todo o território nacional, realizando atendimentos presenciais e remotos para garantir a implementação e o sucesso dos programas bilíngues.
• Condução completa da implantação dos materiais pedagógicos, incluindo capacitação de professores para utilização dos recur

PES English - ARCO EDUCAÇÃO logoPE

Consultor de Customer Success | Gestão 360° da Jornada do Cliente

Jan 2021 - Jul 2025 (4 years 6 months)

• Gestão de carteira de clientes em um modelo completo de pós-venda (Customer Success 360º), atuando desde o onboarding de novos parceiros até a renovação e expansão de contratos.
• Condução da implementação de programas educacionais, planejando e executando treinamentos para professores, coordenadores e gestores, garantindo a adoção efetiva dos materiais e processos pedagógicos.
• Desenvolvimento

PES English - ARCO EDUCAÇÃO logoPE

Educational Consultant – Customer Success

Jan 2021 - Jul 2025 (4 years 6 months)

• Responsible for professional development initiatives and pedagogical support for teachers under my supervision, both in-person and online.
• Conducted ongoing academic follow-up, providing feedback and strategic guidance to enhance teaching performance and learning outcomes.
• Built and maintained positive relationships with school communities and key stakeholders.
• Managed contract negotiation

Ensina Brasil logoEB

Voluntário Mentor de Carreira

Jul 2021 - Dec 2021 (5 months)

O objetivo do projeto foi trocar conhecimento, experiências e, assim, acelerar o desenvolvimento profissional do mentorado.
Sou muito orgulhoso de ter sido mentor no projeto. Essa experiência transformadora não apenas me permitiu contribuir para o desenvolvimento educacional em nosso país, mas também enriqueceu minha jornada profissional de maneiras incontáveis

Ensina Brasil logoEB

Volunteer Career Mentor

Jul 2021 - Dec 2021 (5 months)

Provided career guidance and mentorship through knowledge sharing, professional development support, and strategic career conversations aimed at accelerating mentees’ growth.

This experience strengthened my mentoring, communication, and people development skills while contributing to educational and professional development initiatives.

Pearson Brasil logoPB

National Consultant

Feb 2020 - Aug 2020 (6 months)

Worked as National Consultant at Pearson Brasil.

Pearson Brasil logoPB

Especialista Pedagógico de Expansão | Implementação, Treinamento e Relacionament

Feb 2020 - Aug 2020 (6 months)

• Responsável pelas apresentações pedagógicas das marcas Wizard, Yázigi e Skill.ed, focando no encantamento, em colaboração com o time de vendas.
• Participei das apresentações do programa PGS (PEARSON GLOBAL SCHOOL).
• Conduzi workshops semanais para treinar o time de vendas sobre as diferenciações de cada marca.

Pearson Brasil logoPB

Bilingual Education & Franchise Expansion Specialist

Feb 2020 - Aug 2020 (6 months)

• Led educational presentations for the Wizard by Pearson, Yázigi, and Skill brands, partnering closely with the sales team to strengthen client engagement and communicate each brand’s educational value proposition.
• Participated in presentations and expansion initiatives related to the Pearson Global School (PGS) program.
• Conducted weekly workshops and training sessions for the sales team, foc

Pearson Latam logoPL

Field Educational Consultant – Wizard by Pearson

May 2019 - Feb 2020 (9 months)

• Provided both virtual and on-site consulting support for schools within the Wizard by Pearson network.
• Developed and facilitated forums, training sessions, and strategic discussions regarding brand methodology, product launches, and educational initiatives.
• Managed regional academic performance data, including student retention and re-enrollment indicators.
• Supported franchisees and academ

Pearson Brasil logoPB

Consultor Pedagógico de Campo - CPC Wizard by PEARSON

May 2019 - Feb 2020 (9 months)

• Realizei atendimentos online e presenciais para escolas da rede Wizard.
• Desenvolvi e conduzi fóruns, treinamentos e discussões sobre lançamentos e metodologia da marca.
• Gerenciei dados pedagógicos regionais, incluindo retenção e rematrícula.
• Ofereci suporte a franqueados e coordenadores pedagógicos para orientação e resolução de dúvidas.
• Desenvolvi estratégias focadas no sucesso do clien

Pearson Brasil logoPB

Consultor Pedagógico de Campo – Wizard by Pearson

May 2019 - Feb 2020 (9 months)

Worked as Consultor Pedagógico de Campo – Wizard by Pearson at Pearson Brasil.

CNA logoCN

Coordenador pedagógico

Apr 2018 - Dec 2018 (8 months)

• Coordenei a equipe de professores e monitores, conduzindo reuniões periódicas e promovendo o desenvolvimento da equipe.
• Acompanhei as tarefas pedagógicas dos professores, incluindo frequência dos alunos, avaliações e lançamento de notas no sistema.
• Realizei o recrutamento, seleção, contratação e demissão da equipe de professores.
• Planejei, preparei e ministrei aulas, além de conduzir o pro

CNA logoCN

Academic Coordinator

Apr 2018 - Dec 2018 (8 months)

• Led and managed teaching and support staff, conducting regular meetings and fostering team development initiatives.
• Oversaw academic operations, including student attendance, assessments, grading processes, and system records management.
• Managed recruitment, selection, onboarding, and offboarding processes for teaching staff.
• Planned and delivered classes while also conducting language pla

OB

English Teacher / Tutor

OXX Educação Brasil

Jan 2017 - Jul 2017 (6 months)

Worked as English Teacher / Tutor at OXX Educação Brasil.

SS

Academic Coordinator

St. George's school

Mar 2017 - May 2017 (2 months)

Responsible for academic management, professional development initiatives, team leadership, student and parent relationship management, and administrative operations

Cambridge School of Languages logoCL

Cambridge English FCE Instructor

Aug 2016 - Jan 2017 (5 months)

• Prepared students for the Cambridge Assessment English B2 First (FCE) examination, focusing on the development of speaking, listening, reading, and writing skills.
• Designed lessons and learning strategies aligned with Cambridge English assessment standards and exam requirements.
• Supported students in achieving upper-intermediate English proficiency for academic, professional, and internation

UU

Elementary School Bilingual Teacher

UK School - Grupo Educativo UniKids

Aug 2016 - Jan 2017 (5 months)

• Taught Science, Arts, Mathematics, Social Studies, and English to 4th-grade students within a bilingual education environment.
• Delivered interdisciplinary lessons in English, supporting both academic development and language acquisition.
• Contributed to the development of students’ communication, critical thinking, and collaborative learning skills in a bilingual setting

UC

IB DP/MYP English & English Literature Teacher

Unidad Educativa Bilingüe CEBI

May 2016 - Jun 2016 (1 month)

• Taught English to 11th-grade students and English Literature to mixed-level classes ranging from 7th grade to 11th grade.
• Worked with the International Baccalaureate Diploma Programme (DP) and Middle Years Programme (MYP), supporting curriculum development and implementation aligned with IB standards and philosophy.
• Collaborated with colleagues to foster an international and interdisciplinar

Oxx Educacao Brasil logoOB

English Tutor

Apr 2014 - Dec 2015 (1 year 8 months)

Worked as English Tutor at Oxx Educacao Brasil.

CNA logoCN

ESL Teacher

Aug 2010 - Mar 2014 (3 years 7 months)

Worked as ESL Teacher at CNA.

CNA logoCN

Academic Coordinator

Apr 2011 - Oct 2013 (2 years 6 months)

Responsible for academic management, professional development initiatives, team leadership, student and parent relationship management, and administrative operations.

Education

Degrees, certifications, and relevant coursework

UD

Udemy

Fundamentos do Scrum Agile

Jun 2026

UD

Udemy

Gestão Ágil com Scrum

Jun 2026

US

Upskill with SCRUMStudy

Scrum Fundamentals Certified (SFC)

Jul 2026

UN

Uniamérica

MBA in Design Thinking & People Management, Business Administration and Management, General

2021 - 2025

Throughout the MBA program, I developed skills in innovation management, team development, time management, coaching practices, and career planning. The program also strengthened my strategic thinking, collaborative leadership, and problem-solving approach, with a focus on people-centered solutions and business innovation.

MA

Michigan Language Assessment

MET - Michigan English Test - (B2)

Jan 2024

CE

Cambridge English

C1 Advanced (CAE)

Jan 2024

UM

Universidade Anhembi Morumbi

Postgraduate Degree in Bilingual Education, Focused on bilingual education, curriculum development, and instructional materials.

2021 - 2022

The program explored the cultural, linguistic, and socio-political dimensions of bilingual education in Brazil, emphasizing diverse learning environments, educational practices, and multilingual development.

AH

Apice Desenvolvimento Humano

Certified Coach - integrativo estrutural sistêmico, terapia comportamental

Jun 2018

SI

Seven Idiomas

CELTA - Certificate in Teaching English to Speakers of Other Languages

Jan 2015

UT

Universidade São Judas Tadeu

Bachelor's degree, Translation and interpreting

2009 - 2012

Bachelor of Arts - BA in Translation & Interpreting, Translation, Interpreting, Linguistics, Languages

Tech stack

Software and tools used professionally

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