Open to opportunities

Alessandra Zanutto

@alessandrazanutto

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Dynamic leader skilled in operational excellence and team management.

Brazil

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What I'm looking for

I seek a role that values team collaboration and offers opportunities for continuous improvement and operational excellence.

I am a dynamic and results-oriented leader with extensive experience managing and motivating teams of up to 70 associates in fast-paced Amazon fulfilment environments. My passion lies in fostering positive work cultures, optimizing operational efficiency, and delivering exceptional customer experiences. I excel in problem-solving, process improvement, and building strong relationships with team members and stakeholders.

Throughout my career at Amazon, I have led large operational teams, ensuring efficient resource allocation and workflow execution. My role as Outbound Operations Flow Lead involved collaborating cross-functionally to monitor performance and resolve bottlenecks, driving continuous process improvements. I have also temporarily assumed Area Manager responsibilities, where I championed a safety-first culture and utilized data analysis to enhance productivity and quality.

With a strong commitment to delivering outstanding customer satisfaction, I thrive in high-pressure environments and adapt flexibly to changing priorities. My technical proficiency includes Microsoft Excel and various Amazon-specific tools, which I leverage to optimize workflows and KPIs.

Experience

Work history, roles, and key accomplishments

Step-Up Area Manager – Pack Department

Amazon UK

Nov 2022 - Present (2 years 7 months)

Temporarily assumed Area Manager responsibilities during peak operations, leading a large, diverse team to consistently exceed targets and championing a safety-first culture. Utilized data analysis to drive continuous improvement, optimize productivity, and enhance quality, while managing shift operations and resource planning.

Team Leadership Data Analysis Continuous Improvement Productivity Quality Assurance Customer Satisfaction

Outbound Operations Flow Lead

Amazon UK

Jan 2020 - Present (5 years 5 months)

Led coordination of large operational teams within high-volume logistics centers, ensuring efficient resource allocation and workflow execution. Collaborated cross-functionally to monitor performance, resolve bottlenecks, and maintain productivity, acting as a key liaison between strategic planning and frontline execution.

Workforce Planning Resource Allocation Workflow Management Process Improvement Logistics Coordination Performance Monitoring

Problem Solver / Process Assistant / Proxy Flow Lead

Amazon UK

Aug 2018 - Present (6 years 10 months)

Provided expert guidance and operational support for packing process paths, ensuring smooth workflows and increased productivity, and played a pivotal role in launching new fulfilment centers. Delivered workflow guidance, performance feedback, and operational support to Team Leads and Managers, managing shift planning and labour deployment.

Support Operations Process Improvement Workflow Optimization Fulfilment Center Launch Team Building

Language Coordinator and Manager

Wizard by Pearson School of Languages

Jan 2017 - Present (8 years 5 months)

Managed and coordinated language programs, overseeing curriculum implementation and student progress. Provided leadership and support to a team of language instructors, ensuring high-quality educational delivery.

Team Management Curriculum Development Educational Leadership Administrative Support Performance Monitoring

Primary and Secondary School Teacher

Colégio Liceu Arcanjos

Jan 2015 - Present (10 years 5 months)

Delivered engaging lessons to primary and secondary school students across various subjects, fostering a positive learning environment. Managed classroom activities, assessed student performance, and communicated effectively with parents regarding academic progress.

Classroom Management Assessments

Coordinator Assistant and Teacher

Cupcake Language Centre

Jan 2013 - Present (12 years 5 months)

Assisted in the coordination of language programs and taught English classes to diverse student groups. Supported administrative tasks and contributed to the development of engaging learning materials.

Language Learning Classroom Support Communication Skills

Education

Degrees, certifications, and relevant coursework

UNICESUMAR

MBA, Human Resources

Pursuing an MBA focused on Human Resources, gaining advanced knowledge in strategic HR management, talent development, and organizational behavior. Developing expertise in leading HR initiatives to support business objectives and foster a positive work environment.

UNIFAC

Bachelor of Business Administration, Tourism

Completed a Bachelor of Business Administration with a specialization in Tourism, acquiring foundational business principles and specific knowledge of the tourism industry. Studied aspects of hospitality management, marketing, and operations within the tourism sector.