Rj Bejaron

Supported senior client managers in maintaining client relationships and delivering responsive B2B support. Facilitated communication between clients and internal teams, assisted with project coordination, and resolved client issues proactively.

Handled high-volume merchant support requests end-to-end, providing assistance on shipping, configuration, and operational requirements. Onboarded merchants by configuring eCommerce stores and shipping setups, built Excel-based courier rate cards, and managed support tickets through Zendesk.

Conducted structured and conversational English lessons for international students. Provided personalized feedback and regular progress assessments while adapting communication to individual needs.

Handled customer concerns, service inquiries, and refund requests while providing professional and timely support. Communicated travel schedule changes and service updates through SMS and email, and consistently met or exceeded monthly sales targets.

Pursued a Bachelor of Science in Information Technology, focusing on technical and practical aspects of IT.