Charles Juson

• Manage order processing and fulfillment workflows across Shopify and dropship platforms (DSCO/Rithum, DiCentral, ShipMonk)
• Monitor order statuses, update tracking information, and ensure timely shipment dispatch.
• Coordinate with warehouses and suppliers to resolve fulfillment issues, delays, and discrepancies.
• Review inbound shipments and identify overages or shortages, reporting findi

Customer Support
• Responded to customer inquiries via Gorgias and Amazon Seller Central (order status, cancellations, returns, exchanges).
• Managed customer reviews and feedback through Gorgias and Okendo.
• Handled missing packages, chargebacks, and filed claims with carriers.

Product & Website Support
• Uploaded and managed product listings on Shopify and partner retail platforms.
• Upda

• Maintained a five-star 4.80/5.00 customer rating average for the first quarter of 2022.
• Disseminated new processes and logistics-related updates with the team members.
• Assisted the leader in gathering and reviewing data for the weekly business reports.
• Performed Account Associate I tasks.

• Resolved customer inquiries related to products, warranty, refund, order status, and other processes through email, chat, and phone.
(Tools Used: Gladly, Zendesk, Gmail, spreadsheets, SAP, Shopify, partner reseller
and courier portals.)
• Documented customer interactions, from all channels into the CRM system, and updated tickets to meet the SLA.
• Communicated with logistics partners to

• Appointed to spearhead recruitment of 40+ applicants for a new account through interviews, online assessments, and evaluations.
• Supervised a team of 20 people, while keeping track of the account's KPI achievement.
• Motivated team to meet monthly goals through wellness and monetary perks and timely recognitions.
• Actively brainstormed with the team leaders to draft and revise training mo

• Promoted to lead a team of 15 people after 4 months.
• Tasked to ensure quality online lessons by evaluating, coaching, and training, to meet the team’s KPI goals.
• Responded to client emails in the absence of managers, and disseminated service updates to the team.
• Updated monthly training schedules, and shift patterns.

• Conducted online lessons to Japanese preschool, secondary, and adult students.
• Documented lesson evaluations; report technical issues that occurred during sessions.
• Pass the monthly mock lessons with the Japanese clients.

• Assisted the director in meeting with clients to outline the concept for the project.
• Collaborated with the director of photography in developing, planning, and implementing the overall technical video production requirements of each project.
• Collaborated with the director of photography and co-video editors on creative briefs, video sequence panels, and during beta testing of videos for

This course covers multimedia concepts and applications utilizing text, graphics, animation, sound, video, and various multimedia applications in the design, development, and creation of multimedia presentations and publications within an interactive environment.