Trupti Mendon

Prepare and manage competitive quotations for air, sea, and land freight services, ensuring profitability and market competitiveness. Oversee the full shipment cycle from quotation to delivery, including documentation, customs clearance coordination, and invoicing.

Responded to customer inquiries, issues, and complaints promptly and efficiently, ensuring timely resolution and customer satisfaction. Communicated clearly with customers regarding shipping schedules, tracking information, and any potential delays or issues.

Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer. Monitored employee productivity and optimized procedures to reduce costs.

Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution. Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.

Resolved problems, improved operations and provided exceptional service. Managed team of employees, overseeing hiring, training and professional growth of employees.

Worked with customers to understand needs and provide excellent service. Carried out day-to-day duties accurately and efficiently, exceeding goals through effective task prioritization and great work ethic.

Increased customer satisfaction by resolving issues. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Bachelor of Commerce degree from Vinayak Mission University, completed in 2014.