Riz User
@rizuser2
I support FinTech customers through fast chat, KYC reviews, compliance, payouts, and escalations.
PakistanWhat I'm looking for
I've supported international FinTech operations at PropShopTrader and Easton Consulting Technologies, managing high-volume live chat and email support while maintaining under-one-minute chat response times.
I conduct KYC verification, compliance reviews, payout eligibility assessments, account investigations, and chargeback case preparation. At Easton Consulting, I processed 50+ KYC cases daily, managed 5–10 escalations each day, and maintained customer satisfaction above 85%.
I've trained more than 10 support representatives, improved SOPs and knowledge-base content, and collaborated directly with US-based management to strengthen workflows and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
PropShopTrader
Dec 2025 - Feb 2026 (2 months)
Managed 70+ customer interactions daily via live chat and email, achieving sub-minute response times. Performed KYC verification and compliance reviews, processed payouts, and prepared chargeback documentation.
Education
Degrees, certifications, and relevant coursework
Lahore Leads University
Master of Science, Management Sciences
Pursued a Master of Science in Management Sciences at Lahore Leads University.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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