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Zubair Sohail

@zubairsohail

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Dynamic KYC Analyst with over 11 years of compliance experience.

Pakistan

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What I'm looking for

I am looking for a role where I can leverage my KYC expertise, contribute to compliance efforts, and grow within a dynamic team focused on operational excellence.

I am a dynamic and results-driven professional with over 11 years of extensive experience in KYC compliance, customer service leadership, and operational optimization. My expertise lies in developing, implementing, and managing KYC policies and procedures to ensure regulatory compliance and operational efficiency. I have a proven ability to conduct thorough due diligence, detect red flags, and investigate suspicious activities using advanced KYC technology.

Throughout my career, I have demonstrated a capability to thrive under pressure by consistently meeting stringent deadlines. I am skilled in leveraging KYC technology and software to streamline processes and uphold compliance standards. My strong communication skills allow me to interact effectively with colleagues, stakeholders, and customers, enhancing operational efficiency while mitigating risks associated with money laundering and fraud.

Experience

Work history, roles, and key accomplishments

Current

KYC Analyst

Current

Saledo Global

Feb 2023 - Present (2 years 4 months)

As a KYC Analyst, I provide training on KYC processes, develop policies, conduct due diligence, and ensure compliance with regulatory requirements. I utilize KYC technology to streamline processes and communicate effectively with clients to address their needs.

KYC Anti Money Laundering Regulatory Requirements Customer Lifecycle Management Documentation Management Communication Skills Problem Solving

Customer Service Executive

Team Whale

Sep 2021 - Nov 2022 (1 year 2 months)

In my role as a Customer Service Executive, I resolved escalated inquiries related to cryptocurrency, collaborated with teams to optimize workflows, and monitored key service metrics to ensure compliance with regulatory standards.

Customer Service Blockchain Technology Regulatory Compliance Team Leadership Problem Solving Communication Skills Cross Functional Collaboration Customer Relationship Management

Customer Support Specialist

Team Whale

Jan 2020 - Sep 2021 (1 year 8 months)

As a Customer Support Specialist, I provided support via Zendesk, collaborated with technical teams to resolve inquiries, and assisted customers with cryptocurrency transactions while staying updated on industry developments.

Customer Support Zendesk Crypto Transactions CRM Software Problem Solving Communication Skills Technical Support User Feedback Troubleshooting

Quality Checker & Transcriber

HNM – Business Solutions (Pvt) Ltd.

Jul 2016 - May 2019 (2 years 10 months)

In my role as a Quality Checker and Transcriber, I ensured accuracy in transcriptions, developed training programs, and maintained quality standards for client documentation.

Transcription Quality Assurance Training Development Editing Documentation Management Performance Metrics Communication Skills Problem Solving Organizational Skills

Scanner

WHSmith

Apr 2013 - May 2016 (3 years 1 month)

As a Scanner at WHSmith, I managed inventory, ensured adherence to cash handling policies, and provided customer service while maintaining operational efficiency.