Open to opportunities

riza illut

@rizaillut

IT technical support and customer service professional who troubleshoots systems and delivers seamless client experiences.

Philippines

Message

What I'm looking for

I’m looking for a role where I can own technical support and customer satisfaction—troubleshooting integrations, managing SharePoint/Microsoft 365, and using Jira to drive resolutions—while collaborating with engineering and product to improve systems.

I’m a results-driven IT and customer service professional with over 8 years of combined experience in technical support, software engineering, administrative operations, and customer relations. I’m especially strong at troubleshooting complex systems and translating technical issues into clear, timely client outcomes. I also bring a collaborative, adaptable approach as environments evolve.

In technical and customer support roles, I process and manage issues end-to-end—monitoring and managing support tickets in Jira, investigating disputes, and coordinating resolutions. I’ve supported server-related and trade issue resolution to maintain system stability, and handled integration troubleshooting for Shopify stores. I take pride in educating clients on best practices so they can maximize product features and engagement.

Earlier in my career as an Associate Software Engineer, I maintained and administered SharePoint sites to ensure optimal performance and user accessibility. I provisioned SharePoint sites per project or client requirements and managed user access, permissions, and site configurations across SharePoint, Azure, and Microsoft 365. I also developed, tested, and maintained software applications, supporting deployment, configuration, and post-production maintenance.

My background also strengthened my operational discipline through administrative and HR work—covering documentation, records, and compliance-focused processes. Before that, I supported health workers and staff with hardware, software, and internet issues, including managing and securing electronic health records (EHR). I pair this reliability with continuous improvement mindset, including Lean Six Sigma (White Belt) and training in creative web and graphic design concepts.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Quant Tekel Consultancy Ltd

Jan 2026 - Present (5 months)

Processed and managed orders to ensure accurate fulfillment and documentation while handling chargeback disputes and coordinating resolutions with internal teams. Monitored Jira support tickets and assisted with server and trade-issue troubleshooting to maintain system stability.

Technical Support Order Management Chargebacks Dispute Resolution Documentation Trade Issue Resolution

Customer Support Specialist

Tallant Asia Inc.

Jul 2025 - Dec 2025 (5 months)

Provided timely, professional customer support by resolving inquiries and issues and maintaining accurate interaction records. Collaborated with internal teams to escalate and resolve complex customer concerns.

Customer Support Ticket Follow Up Client Communication Record keeping Escalation Management Cross Functional Collaboration

L&R Support T1 Premium Agent

Supporting Enterprise

Nov 2024 - Feb 2025 (3 months)

Supported enterprise clients via live chat for Yotpo Loyalty & Referrals (L&R), troubleshooting integration issues with Shopify stores. Educated clients on feature best practices and collaborated with CSM, Product, and Engineering to escalate complex cases.

Live Chat Support Yotpo L&R Support Shopify Integration Troubleshooting Client Education Troubleshooting

Associate Software Engineer

Accenture Inc.

Aug 2022 - Aug 2024 (2 years)

Administered and maintained SharePoint sites by provisioning new sites and managing user access, permissions, and configurations across SharePoint, Azure, and Microsoft 365. Developed, tested, and debugged client applications and supported deployments, configuration, and post-production maintenance.

SharePoint Administration Microsoft 365 Azure Permissions Software Development Debugging Deployment Application Maintenance

Customer Service Representative

Wipro Philippines

Nov 2021 - May 2022 (6 months)

Supported United Airlines passengers via phone, email, and chat by assisting with reservations, ticket changes, cancellations, and rebooking. Resolved delays, disruptions, refunds, and compensation issues while handling MileagePlus inquiries and ensuring policy and travel regulation compliance.

Customer Service Ticketing Refunds MileagePlus Support Phone Email Chat Support Compliance

Admin Officer

Cebu Andok's Corporation

May 2020 - Aug 2021 (1 year 3 months)

Managed daily administrative operations across Cebu branches, including office supplies procurement and distribution. Ensured regulatory documentation was current with LGUs/BIR/DOLE, coordinated between head office and branch managers, and consolidated branch reports for submission.

Administrative Operations Regulatory Documentation LGU Coordination Consolidation Reporting

Barangay Treasurer

LGU – Barangay Balidbid

Jul 2019 - Apr 2020 (9 months)

Coordinated with the Barangay Captain and Council on fiscal matters and financial planning while collecting taxes, fees, and revenues and issuing official receipts. Maintained bookkeeping records, prepared financial statements, and ensured compliance with COA rules and regulations.

Tax & Fee Collection Bookkeeping Financial Statements Regulatory Compliance COA Record Maintenance

Computer Laboratory Assistant

University of San Carlos

Mar 2018 - Mar 2019 (1 year)

Set up and maintained computer laboratory hardware, software, and peripherals and provided support to students and faculty. Performed routine maintenance, troubleshooting, and software updates on lab systems.

Troubleshooting Peripheral Configuration User Support Technical Support

HRMO Staff

LGU – Santa Fe

Jul 2017 - Feb 2018 (7 months)

Supported HR operations by posting job vacancies, screening applications, and scheduling interviews. Maintained confidential employee records and processed payroll-related data including attendance, overtime, and government contributions.

Recruitment coordination Interview Scheduling Confidentiality SSS PhilHealth Pag IBIG Administration

IT Staff – Rural Health Unit

LGU – Santa Fe

Nov 2016 - Jun 2017 (7 months)

Installed, configured, and maintained computer hardware, software, and network systems while providing technical support to health workers. Managed and secured electronic health records and assisted with DOH system implementation including CHITS and PhilHealth E-Claims.

Maintaining Networks Technical Support Software Configuration EHR Management DOH CHITS Support