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Riyanka Thomas

@riyankathomas

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Detail-oriented operations and project coordinator skilled in CRM, data quality, and cross-team delivery.

Spain

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What I'm looking for

I'm seeking a role where I can lead customer onboarding and operations, improve CRM/data quality, collaborate cross-functionally, and support scalable sales and finance processes.

I am a detail-oriented operations and project coordinator with experience across customer operations, project coordination and data quality management in technology, finance and design industries. I lead customer onboarding and lifecycle management, optimise CRM processes, support sales and finance workflows, and ensure data accuracy to reduce non-deal administrative work.

I have coordinated international projects, managed documentation and reporting, onboarded and trained teams, and delivered end-to-end architecture and interior design projects. My strengths include stakeholder communication, cross-team collaboration, and implementing operational systems that improve efficiency and reporting.

Experience

Work history, roles, and key accomplishments

Current

Sales Operations Specialist

Current

Pan Finance

Apr 2024 - Present (2 years 2 months)

Lead customer onboarding and lifecycle management, optimised CRM processes across Sales, Finance and Marketing, and improved data accuracy to streamline deal-to-service flow.

Salesforce Data Quality Reporting Process Improvement

Current

Architect & Interior Designer

Current

Self Employed

Mar 2020 - Present (6 years 3 months)

Delivered end-to-end client projects from proposal through invoicing, managed project finances and contracts, and coordinated stakeholders to meet project timelines and budgets.

Contract Negotiation Budget Management Client Relations Project Planning Autocad Invoicing

Project Coordinator

Shelter Centre

May 2024 - Aug 2024 (3 months)

Managed data and documentation workflows ensuring G Suite reporting compliance, onboarded interns and coordinated project proposals across international time zones.

G Suite Documentation Data Management Onboarding Project Coordination

Junior Architect

LAB.PRO.FAB

Jun 2023 - Dec 2023 (6 months)

Managed financial and operational resources for community-focused projects, coordinated international project proposals, and ensured timely submissions across time zones.

Project Management Autocad Communication Time Management

Senior Interior Designer

Godrej Interio

Aug 2021 - Aug 2022 (1 year)

Oversaw contract preparation, timelines and budgets, ensured data accuracy in project documentation, and led recruitment and onboarding including training development.

Contract Management Budgeting Documentation Recruitment Onboarding Client Communication Reporting

Graphic Designer

Dastkaar Andhra

Aug 2020 - Dec 2020 (4 months)

Led design creation for the NGO's e-commerce site to improve direct sales tracking and reporting, and conducted data-driven evaluations to support business growth.

Adobe Suite Data Analysis Sales Reporting Collaboration Reporting Stakeholder Engagement