Riwa Fakher

Promoted to Head of Customer Service Department, overseeing customer service activities and ensuring timely resolution of customer and shipment-related issues.

Managed customer inquiries, orders, quotations, and follow-ups, ensuring timely and professional service. Coordinated with customers, suppliers, freight forwarders, and internal teams to ensure smooth order processing.

Managed glass product sourcing and coordinated with suppliers to ensure competitive pricing, availability, and timely delivery. Evaluated supplier performance and monitored shipment status, providing updates to internal teams.

Led and supported an online sales team, monitoring performance and achieving sales targets. Supervised telemarketing representatives and provided coaching and performance feedback.

Supervised team members, organized meetings, and monitored daily performance. Assisted customers and supported sales activities.

Managed customer applications, inquiries, calls, emails, and administrative requests. Maintained accurate customer records and followed up on missing information and documentation.

Bachelor of Science in Computer and Communication Networks Engineering from the Lebanese University, completed in 2020.

Diploma in General Science from Hussein Massoud Secondary Public School, completed in 2017.