Rivaldo Nassif

Completing live training in customer engagement, travel bookings, and sales conversion strategies while managing CRM workflows and handling inbound/outbound client calls. Developing persuasive communication and cross-time-zone client support skills.

Co-manage end-to-end podcast production, scheduling, and promotional content; write episode briefs, manage uploads, and optimize metadata to improve reach. Coordinate guest contributors and support audience engagement across channels.

Assisted small businesses and entrepreneurs with administrative tasks, such as calendar management and email coordination. Provided customer support via email and chat platforms, ensuring timely and professional responses. Conducted research and data organization to support strategic business decisions.

Delivered client applications achieving an 80%+ interview success rate and managed high-volume job submissions for Platinum and Gold clients. Executed marketing strategies and provided timely U.S.-hour feedback to improve client outcomes.

Completed practical modules on remote communication, task management, customer support, and digital organization. Managed mock tasks including calendar scheduling, inbox triaging, and online research to simulate real-world client demands. Collaborated with peers in team settings using platforms like Zoom, Google Meet, and Trello to complete time-sensitive assignments.

Managed procurement of office supplies and evaluated potential suppliers to ensure cost-effectiveness. Supported managerial staff by compiling and organizing materials for internal and external meetings. Handled calendar management and coordinated meetings for senior executives.

Completed an intensive Virtual Assistant program, gaining hands-on training in calendar management, data entry, and cloud-based collaboration tools. Developed strong abilities in task prioritization and efficient time management.