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Ritu Upadhyay

@rituupadhyay

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MBA operations professional with computer science background, skilled in process optimization and data analysis.

India

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What I'm looking for

I seek a role applying data-driven process improvements and digital operations, with collaborative culture, clear impact metrics, and opportunities for skill growth.

I am an MBA graduate in Operations Management with a foundation in Computer Science and hands-on experience improving digital operations and fulfillment workflows.

During an operations internship I reduced order processing time by 25% through workflow analysis and supported process documentation with Excel dashboards to increase performance visibility.

I have built web and data projects — a PHP/SQL discussion forum that improved user retention during testing and a Python tic-tac-toe algorithm focused on logic optimization — and developed automated digital assets and responsive HTML email templates that improved engagement.

I bring strong skills in MS Excel, SQL, Google Analytics, project management, stakeholder interviews, and cross-functional collaboration, and I seek roles where I can apply data-driven process improvements and digital operations expertise.

Experience

Work history, roles, and key accomplishments

Operations Intern

Afcon Engineering Works

May 2023 - Jul 2023 (2 months)

Improved fulfillment efficiency by 25% through workflow analysis and reduced order processing time by 25%; conducted stakeholder interviews and produced actionable reports to enhance coordination and accuracy.

Process Optimization Documentation Project Management Data Analysis KPI Tracking

HTML Trainee

Uplers

Jun 2021 - Jul 2021 (1 month)

Developed and optimized 20+ responsive email templates, improving CTR by ~15% and reduced content errors by 30% via A/B testing and cross-platform accessibility validation.

HTML CSS Responsive Design A B Testing Accessibility

Education

Degrees, certifications, and relevant coursework

Thakur Institute of Management Studies & Project Management

Master of Business Administration, Operations Management

2022 - 2024

Grade: 7.11

Activities and societies: Member, Research Cell; participated in Emerging Leaders Program and attended marketing and analytics events; completed related certifications in Google Analytics and project management.

Full-time Master of Business Administration with focus on Operations Management, supply chain and research, completed with practical projects in digital operations and process optimization.

Viva College

Bachelor of Science, Computer Science

2017 - 2020

Grade: 7.47

Activities and societies: Developed web and Python projects (PHP+SQL forum, Tic-Tac-Toe); completed HTML trainee role and collaborated on email template and A/B testing initiatives.

Bachelor of Science in Computer Science with coursework and projects in web development, algorithms, and software applications supporting internships and technical roles.