RSRitu Srivastava
@ritusrivastava
Accomplished LMAQ Specialist with expertise in customer support.
IndiaWhat I'm looking for
I am an accomplished LMAQ Specialist with extensive experience in customer support roles at leading companies such as Varite India Pvt. Ltd., Concentrix Daksh Services India Pvt. Ltd., and Amazon Development Center India Pvt. Ltd. My career has been marked by a proven track record of identifying patterns in audits, performing root-cause analysis, and driving process improvements. I excel in maintaining high standards of customer satisfaction while effectively resolving client concerns and providing level-2 technical support.
Throughout my career, I have demonstrated expertise in understanding performance metrics to drive business goals. I am adept at manual audits and follow Standard Operating Procedures (SOPs) to enhance service delivery. My proficiency in MS Office, Excel, Salesforce CRM, and various customer service tools has enabled me to contribute to organizational success while continuously improving operational efficiencies. I am passionate about leveraging my analytical skills and customer service expertise to create innovative solutions that meet client needs.
Experience
Work history, roles, and key accomplishments
Senior Representative, Operations
Concentrix Daksh Services India Pvt. Ltd.
Apr 2022 - Apr 2024 (1 year 11 months)
Provided support and information to customers, resolved client concerns effectively, and engaged in professional communication. Focused on generating innovative solutions and operational efficiencies.
LMAQ Specialist
Varite India Pvt. Ltd.
Oct 2023 - Jan 2024 (3 months)
Accomplished LMAQ Specialist with extensive experience in customer support roles. Skilled in identifying patterns in audits and contributing to process improvements, maintaining records, and understanding performance metrics to drive business goals.
Customer Support Associate
Amazon Development Center India Pvt. Ltd.
Aug 2021 - Nov 2021 (3 months)
Handled incoming calls and emails efficiently, addressing customer inquiries and resolving complaints. Ensured customer satisfaction by adhering to communication protocols and providing accurate information.
Customer Support Associate
I Energizer
Aug 2018 - Aug 2020 (2 years)
Resolved customer queries within agreed SLAs, handled escalations, and provided level 2 technical support. Maintained OCR data on Excel and ensured effective communication.
Education
Degrees, certifications, and relevant coursework
Institute of Technology & Management
Bachelor of Technology, Engineering
2013 - 2017
Grade: 71%
Completed a Bachelor of Technology with a focus on engineering principles and practices, achieving a 71% score.
Saraswati Vidya Mandir Girls Inter College
Intermediate, General Studies
2011 - 2013
Grade: 60%
Completed Intermediate education with a focus on general studies, achieving a 60% score.
Saraswati Vidya Mandir Girls Inter College
High School, Foundational Studies
2009 - 2011
Grade: 62.5%
Completed High School education with a focus on foundational studies, achieving a 62.5% score.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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