At Coforge Limited, I provide L2 application and production support for business-critical applications in the Banking & Financial Services domain. I manage production incidents, defects, and service requests through ITIL-aligned processes while monitoring SLA timelines and coordinating resolutions.
I administer Control-M batch operations, including job creation, scheduling, monitoring, reruns, and failure analysis. I also investigate recurring incidents, perform root cause analysis, and contribute to corrective and preventive actions.
